Why is there no audio on my Polycom SoundPoint IP 670 IP Phone headset?
If there's no audio on your headset with the Polycom IP Phone, ensure the headset is plugged into the jack marked 'Headset' at the rear of the phone. If you're using a headset amplifier, make sure it's turned on and the volume is adjusted correctly. If the amplifier uses batteries, check that they are fully charged.
What to do if Polycom SoundPoint IP 670 dial pad does not work?
If your Polycom IP Phone dial pad isn't working, check for a response from other feature keys or the dial pad. Place a call to the phone from a known working telephone and check for display updates. Check if the LAN port is active by pressing the Menu key, then select Status > Network > Ethernet. From the Ethernet page, verify that the LAN port is active. Check the termination at the switch or hub end of the network LAN cable and ensure the switch/hub port connected to the telephone is operational. Before restarting your phone, contact your system administrator.
How to troubleshoot power issues on Polycom IP Phone?
If your Polycom IP Phone has power issues, verify that no lights appear on the phone when powered up. Check if the phone is properly plugged into a functional AC outlet and that it's not controlled by a light switch. If plugged into a power strip, try plugging it directly into a wall outlet. Test the phone in another room with a known working outlet. If using PoE, the power supply voltage may be too high or too low.
What to do if my Polycom SoundPoint IP 670 has no display?
If your Polycom IP Phone has no display, an incorrect display, or bad contrast, ensure the screen is illuminated. Check the LAN cable is properly inserted at the back of the phone by unplugging and re-inserting it. If using Power over Ethernet (PoE), have your system administrator check that the switch is supplying power to the phone. You can also use the screen capture feature, but you need to contact your system administrator to determine if it is enabled.
Why is there no dial tone on my Polycom SoundPoint IP 670 IP Phone?
If there's no dial tone on your Polycom SoundPoint IP 670 desk phone, ensure the screen is lit. Check that the LAN cable is properly connected at the back of the phone by unplugging and re-inserting it. If you're using in-line powering, ask your system administrator to verify that the switch is supplying power to the phone.
How to fix Polycom SoundPoint IP 670 IP Phone 'Network Link is Down' error?
If your Polycom IP Phone screen displays “Network Link is Down”, check the cable connection at the switch or hub. Ensure the switch or hub is working by looking for flashing link/status lights, or contact your system administrator. Verify if the LAN port is active by pressing the Menu key, then go to Status > Network > Ethernet. On the Ethernet page, check the LAN port field. Reboot the phone to attempt re-registration to the call server. Contact your system administrator.
How to adjust ring volume on Polycom SoundPoint IP 670?
If the ring setting or volume is too low on your Polycom IP Phone: * Adjust the ringing level using the volume up/down keys on the front panel. * Check the status of the Handset, Headset (if connected), and Hands-Free Speakerphone.
What to do if license is not installed on Polycom SoundPoint IP 670?
General| Voice codecs | G.711, G.722, G.729 |
|---|---|
| Noise reduction | Yes |
| Microphone frequency | 150 - 7000 Hz |
| Caller ID | - |
| Phonebook capacity | - entries |
| Security algorithms | HTTPS |
| Supported network protocols | SNTP/FTP/TFTP/HTTP |
| Display resolution | 320 x 160 pixels |
| Ethernet LAN (RJ-45) ports | 2 |
| Product type | IP Phone |
| Product color | Gray |
| Dimensions (WxDxH) | 265 x 190 x 150 mm |
| Storage temperature (T-T) | -40 - 70 °C |
| Operating temperature (T-T) | 10 - 40 °C |
| Operating relative humidity (H-H) | 20 - 85 % |
| Certification | FCC, RoHS, CE |
| Harmonized System (HS) code | 85171800 |
Weight and Dimensions| Weight | 1260 g |
|---|
Explains how to connect the phone to network and power sources.
Details the process for registering the phone with the network for use.
Details various methods for placing calls using the handset, speakerphone, or headset.
Provides steps for answering incoming calls using different audio modes.
Instructions on how to end a call using the handset, headset, or speakerphone.
Explains consultative, blind, and attended transfer methods for calls.
Details how to record active calls using a USB device.
Common issues related to phone power and initial startup.
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