Polycom SoundPoint IP 670

Other manuals for Polycom SoundPoint IP 670

Specifications2 pages

Quick Start Guide4 pages

Quick User Guide2 pages

Questions and Answers

B
Briana LeeSep 10, 2025
Why is my Polycom SoundPoint IP 670 not in an active state?
- K
  Kimberly GreenSep 10, 2025
  If your Polycom IP Phone is not in an active state, try pressing the keys more slowly. Check with your system administrator to see if the key has been mapped to a different function or is disabled. Place a call to the phone to check that inbound call display and ringing is normal. If successful, try to press feature keys within the call to access the Main Menu, for example. To confirm that the line is active, press the Menu key, and then select Status > Lines > Line Information. From the Line Information page, verify that your phone line is registered. Reboot the phone to attempt re-registration to the call server. Contact your system administrator.
D
Dale ReyesSep 9, 2025
What to do if dial pad on Polycom SoundPoint IP 670 IP Phone does not respond?
- D
  Diane WardSep 9, 2025
  If the dial pad on your Polycom IP Phone isn't responding, check if other feature keys respond. Place a call to the phone from a known working telephone and check for display updates. Verify if the LAN port is active by pressing the Menu key, then select Status > Network > Ethernet. From the Ethernet page, check the LAN port field. Check the termination at the switch or hub end of the network LAN cable and ensure the switch/hub port connected to the telephone is operational. Before restarting your phone, contact your system administrator.
F
fosteredwardSep 8, 2025
How to check if the LAN cable is properly connected to the Polycom SoundPoint IP 670?
- T
  Thomas GutierrezSep 8, 2025
  If the LAN cable on your Polycom IP Phone isn't properly connected, check the connection at the switch or hub. Ensure the switch or hub is operational (look for flashing link/status lights) or contact your system administrator. Verify if the LAN port is active by pressing the Menu key, then select Status > Network > Ethernet. From the Ethernet page, scroll to the LAN port field and verify that it is active. You can also reboot the phone to attempt re-registration to the call server, or contact your system administrator.
K
Kristen FriedmanAug 22, 2025
How to adjust ring volume on Polycom SoundPoint IP 670?
- A
  alyssawhiteAug 22, 2025
  If the ring setting or volume is too low on your Polycom IP Phone: * Adjust the ringing level using the volume up/down keys on the front panel. * Check the status of the Handset, Headset (if connected), and Hands-Free Speakerphone.
E
Edward ReevesSep 5, 2025
How to troubleshoot a Polycom IP Phone when it has no power?
- L
  Linda JacksonSep 5, 2025
  If your Polycom IP Phone isn't powering on, try these steps: First, ensure no lights are on when powered up. Check the phone is properly connected to a working AC outlet, and not controlled by a light switch. If it's in a power strip, plug it directly into the wall. Test the phone in a different room with a known working outlet. If you're using PoE, the power supply voltage may be too high or low.
E
Elizabeth LittleSep 4, 2025
What to do if dial tone is not present on Polycom IP Phone?
- J
  James SmithSep 4, 2025
  To solve this issue with your Polycom IP Phone, switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if the dial tone is present for one of audio modes. If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
M
Michael ChurchSep 3, 2025
Why does the display flicker on my Polycom SoundPoint IP 670?
- S
  Stacey SpencerSep 3, 2025
  If the display on your Polycom SoundPoint IP 670 Desk Phone flickers, it could be due to older fluorescent lighting. Try moving the phone away from the lights or replacing the lights. You can also use the screen capture feature, but you need to contact your system administrator to determine if it is enabled.
J
josephsmithSep 2, 2025
Why do callers hear echo when I use my Polycom SoundPoint IP 670 headset?
- J
  jenkinsbrittanySep 2, 2025
  If you are using a headset with your Polycom IP Phone and callers hear an echo, the echo cancellation feature of your headset may be the problem. To resolve this, press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation. Use the arrow keys to select 'Enabled', and then press the Select soft key. Contact your system administrator.
J
Jordan FletcherSep 1, 2025
What to do if Polycom SoundPoint IP 670 IP Phone feature key is not working?
- D
  Dr. Cindy KerrSep 1, 2025
  If the feature key for the Polycom SoundPoint IP 670 Desk Phone is not working, press the keys more slowly. Check with your system administrator to see if the key has been mapped to a different function or is disabled. Place a call to the phone to check that inbound call display and ringing is normal, then try pressing feature keys within the call to access the Main Menu. To confirm that the line is active, press the Menu key, and then select Status > Lines > Line Information to verify that your phone line is registered. Reboot the phone to attempt re-registration to the call server. Contact your system administrator.
J
Joseph Hardy MDAug 30, 2025
Why is there no audio on my Polycom SoundPoint IP 670 IP Phone headset?
- J
  Jonathan TerryAug 31, 2025
  If there's no audio on your headset with the Polycom IP Phone, ensure the headset is plugged into the jack marked 'Headset' at the rear of the phone. If you're using a headset amplifier, make sure it's turned on and the volume is adjusted correctly. If the amplifier uses batteries, check that they are fully charged.

Summary

Getting Started with Your Phone

Connecting Network and Power Source

Explains how to connect the phone to network and power sources.

Registering Your Phone

Details the process for registering the phone with the network for use.

Customizing Your Phone

Configuring Basic Settings

Using the Basic Features of Your Phone

Placing Calls

Details various methods for placing calls using the handset, speakerphone, or headset.

Answering Calls

Provides steps for answering incoming calls using different audio modes.

Ending Calls

Instructions on how to end a call using the handset, headset, or speakerphone.

Transferring Calls

Explains consultative, blind, and attended transfer methods for calls.

Using the Advanced Features of Your Phone

Using Multiple Call Appearances

Recording a Call

Details how to record active calls using a USB device.

Playing Back a Recorded Call

Troubleshooting Your Phone

Power and Startup

Common issues related to phone power and initial startup.

Controls

Calling

Displays

Polycom SoundPoint IP 670 Specifications

General

Voice codecs	G.711, G.722, G.729
Noise reduction	Yes
Microphone frequency	150 - 7000 Hz
Caller ID	-
Phonebook capacity	- entries
Security algorithms	HTTPS
Supported network protocols	SNTP/FTP/TFTP/HTTP
Display resolution	320 x 160 pixels
Ethernet LAN (RJ-45) ports	2
Product type	IP Phone
Product color	Gray
Dimensions (WxDxH)	265 x 190 x 150 mm
Storage temperature (T-T)	-40 - 70 °C
Operating temperature (T-T)	10 - 40 °C
Operating relative humidity (H-H)	20 - 85 %
Certification	FCC, RoHS, CE
Harmonized System (HS) code	85171800