Why can't I access Corporate Directory or Recording on my Polycom SoundPoint IP 501 IP Phone?
If you can't access features like Corporate Directory or Recording on your Polycom IP Phone, the license might not be installed or has expired. Follow these steps: * Press the Menu key, then select Status > Licenses. * Using the arrow keys, verify that the features that you want to use has a valid license. * Contact your system administrator.
What to do if there is no audio on the headset with Polycom SoundPoint IP 501?
If you can't hear audio on the headset with your Polycom IP Phone, ensure the headset is plugged into the jack marked 'Headset' at the rear of the phone. If there's an amplifier, make sure it's on and the volume is properly adjusted, and check the batteries if it uses them.
Why do people hear echo when using headset with Polycom IP Phone?
If people you call hear an echo when you are using a headset with your Polycom IP Phone, enable the echo cancellation feature. Press the Menu key, then select Settings > Basic > Preferences > Headset > Echo Cancellation. Using the arrow keys, select Enabled, and then press the Select soft key. If the issue persists, contact your system administrator.
What to do if dial pad on Polycom IP Phone does not respond?
If the dial pad on your Polycom IP Phone isn't responding, check the response from other feature keys or from the dial pad. Place a call to the phone from a known working telephone and check for display updates. Check if the LAN port is active or inactive via Menu > Status > Network > Ethernet. Also, check the network LAN cable connection. Contact your system administrator before restarting your phone, so they can troubleshoot your phone in more detail before restarting the phone and losing current status information.
How to troubleshoot Polycom IP Phone with no power?
If your Polycom IP Phone has no power, verify that no lights appear on the phone. Check if the phone is properly plugged into a functional AC outlet, and ensure it's not controlled by a light switch. If using a power strip, try plugging it directly into a wall outlet. If using PoE, the power supply voltage may be too high or too low. Try the phone in another room where the electricity is known to be working on a particular outlet.
Why does the line icon show an unregistered line icon on my Polycom IP Phone?
If the line icon shows an unregistered line icon on your Polycom IP Phone, it means the phone line is unregistered. Contact your system administrator.
Why does my Polycom SoundPoint IP 501 display flicker?
If your Polycom IP Phone display flickers, it might be due to older fluorescent lighting. Here's what you can do: * Move the SoundPoint IP 550/560 SIP phone away from the lights. * Replace the lights. * Use the screen capture feature. Contact your system administrator to determine if it is enabled.
Why is there no audio on my Polycom SoundPoint IP 501 headset?
If there's no audio on your headset with your Polycom IP Phone, the connections might be incorrect. Try these steps: * Make sure the headset is plugged into the jack marked 'Headset' at the rear of the phone. * If you're using a headset amplifier, ensure it's turned on and the volume is properly adjusted. If the amplifier uses batteries, check that they are fully charged.
What to do if my Polycom SoundPoint IP 501 IP Phone has no dial tone?
If your Polycom IP Phone has no dial tone, it might not be getting power correctly. Here's what to check: * Make sure the screen lights up. * Ensure the LAN cable is properly connected at the back of the phone by unplugging and re-inserting it. * If you're using in-line power, ask your system administrator to check if the switch is providing power to the phone.
Why does the display on my Polycom SoundPoint IP 501 flicker?
If the display on your Polycom IP Phone flickers, it may be due to older fluorescent lighting. Try moving the phone away from the lights or replacing the lights. You can also use the screen capture feature if enabled; contact your system administrator to determine if it is enabled.
General| Network Interface | 10/100 Mbps Ethernet |
|---|---|
| Number of Lines | 2 |
| Protocols | SIP |
| Audio Codecs | G.711, G.722, G.729 |
| Power over Ethernet | Yes, IEEE 802.3af |
| Speakerphone | Full-duplex |
| Headset Support | Yes (via RJ-9) |
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