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Polycom Trio 8500 User Manual

Polycom Trio 8500
75 pages
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USER GUIDE
Polycom Trio
Solution
Smart Choice Communications | (800) 217-3096 | www.smartchoiceus.com | techsupport@smartchoiceus.com
© 2019 Smart Choice Communications, LLC

Table of Contents

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Polycom Trio 8500 Specifications

General IconGeneral
ProtocolsSIP, H.323
Microphone Pickup RangeUp to 4.3 meters
Display5-inch color LCD (720 x 1280 pixel)
Audio FeaturesNoiseBlock
Power over Ethernet (PoE)IEEE 802.3af
Connectivity TechnologyWired
SpeakerphoneFull-duplex
MicrophoneThree cardioid microphones
InterfacesUSB
CompatibilityMicrosoft Skype for Business, Zoom, Cisco

Summary

Logging Into and Locking the System

Logging in to Polycom Trio

Explains how to log in to a Polycom Trio to access personal settings and features.

Locking Polycom Trio

Explains the system's locking mechanism and how to unlock it.

Audio Calls

Placing Audio Calls

Covers various methods for placing audio calls on the Polycom Trio.

Place an Audio Call

Step-by-step guide to placing a standard audio call using the dialpad or onscreen keyboard.

Answering Audio Calls

Explains how to answer incoming audio calls in various scenarios.

Answer an Incoming Call

Procedure for answering a standard incoming call.

End an Audio Call

How to terminate an active audio call.

Holding and Resuming Calls

Procedures for placing calls on hold and retrieving them.

Transferring Calls

Explains different methods for transferring calls.

Transfer a Call

How to perform a call transfer based on the default type.

Forwarding Incoming Calls to a Contact

Setting up call forwarding to contacts.

Rejecting Calls with Do Not Disturb

Using Do Not Disturb (DND) to automatically reject calls.

Managing Multiple Calls

Handling multiple active, held, or incoming calls simultaneously.

Mute the Microphones

How to mute the microphone during a call.

Unmute the Microphone

How to unmute the microphone to speak during a call.

Conference Calls

Initiating Conference Call

How to start and manage conference calls with multiple participants.

Initiate a Conference Call

Procedure for starting a conference call by adding contacts.

Add Participants to a Conference Call

Adding more participants to an ongoing conference call.

End a Conference Call

How to end a conference call.

Video Calls on Polycom Trio

Place a Video Call

How to initiate a video call with another participant.

Stop Sending Video

How to stop transmitting your video during a call.

Start Video During an Audio Call

Adding video to an ongoing audio-only call.

Switch Between Video and Content during Video Calls

Toggling between participant video and shared content displays.

Recording Audio Calls

Record a Call

Steps to start recording an active audio call.

Stop Recording

How to end an audio call recording.

Sharing Content on Polycom Trio

Sharing Content with RealPresence Desktop or Mobile

How to share content using Polycom's desktop and mobile applications.

Sharing Content from an Apple Device

Sharing content from Apple devices using AirPlay.

Sharing Content from a Windows or Android Device

Sharing content from Windows or Android devices via Screen Mirroring.

Sharing Content with People+Content IP

Using People+Content IP to share computer content over the network.

Share Content using People+Content IP

Step-by-step guide to sharing content with People+Content IP.

Share Content with People+Content IP over USB

Sharing content using People+Content IP via a USB connection.

Using the Calendar

Open the Calendar

How to access and view the integrated calendar on the Polycom Trio.

Joining Calendar Meetings

Procedures for joining scheduled meetings from the calendar.

Join a Meeting from the Calendar

Steps to join a meeting directly from the Calendar view.

Call Lists and Directories

Recent Calls

Accessing the list of recent missed, received, and placed calls.

Local Directory

Managing contacts stored locally on the Polycom Trio.

Add a Contact to the Local Directory

Adding new contacts to the local directory.

Corporate Directory

Accessing company-wide contact information.

Searching the BroadSoft Directory

Searching for contacts in the BroadSoft directory.

Voicemail and Pages

Access Voicemail Messages

How to access and listen to voicemail messages on the Polycom Trio.

Receiving Messages with Group Paging

Understanding how to receive pages from subscribed paging groups.

Connecting Bluetooth and USB Devices

Connecting Devices using Bluetooth

How to connect Bluetooth-enabled devices to the Polycom Trio.

Connect a Bluetooth Device

Step-by-step guide to pairing a Bluetooth device.

Connecting a Device using a USB Cable

How to connect devices using a USB cable.

Connect a USB Device or Laptop

Connecting computers or mobile devices via USB.

Setting Polycom Trio as Your Audio Device

Configuring the Polycom Trio as the audio input/output for connected devices.

Maintaining Polycom Trio

Investigate Warnings

Checking for and understanding system warnings.

Restart Your Phone

Procedures for restarting the Polycom Trio phone.

Test the Hardware

Running hardware diagnostics on the phone.

Accessibility Features

Troubleshooting

Check the Status of Polycom Trio Visual+

Verifying the connection status of the Visual+ accessory.

Tips for Resolving Camera Issues

Solutions for common camera-related problems.

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