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Polycom RealPresence Trio 8500 User Manual

Polycom RealPresence Trio 8500
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USER GUIDE 5.5.2 | September 2017 | 3725-20598-006A
Polycom
®
RealPresence Trio
Solution

Table of Contents

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Polycom RealPresence Trio 8500 Specifications

General IconGeneral
Device TypeConference Phone
Supported ProtocolsSIP, H.323
Wireless Protocol802.11a/b/g/n
Ethernet10/100/1000 Mbps
Display5-inch color touchscreen
SpeakerphoneYes
Microphone RangeUp to 14 ft / 4.3 m
Microphones3 Microphones
ConnectivityWi-Fi
Power SupplyPoE (Power over Ethernet)
Audio CodecG.722, G.711, G.729
InterfacesUSB, Ethernet
Camera SupportYes, via USB
Audio TechnologyPolycom Acoustic Clarity Technology

Summary

Getting Started with RealPresence Trio

Product Overview of RealPresence Trio

Provides a general description of the RealPresence Trio 8500 and 8800 systems and their features.

Logging Into and Locking the System

Log In to a Phone

Provides steps to log in to a specific phone unit using user credentials.

Audio Calls

Placing Audio Calls on RealPresence Trio

Explains various methods for initiating audio calls on the RealPresence Trio.

Redial a Number

Explains how to redial the last called number.

Audio Calls

Answer Calls Automatically

Configures the system to automatically answer incoming calls.

Holding and Resuming Calls

Explains how to place active calls on hold and then resume them.

Conference Calls

Initiating Conference Call

Guides on how to start and manage conference calls with multiple participants.

End a Conference Call

Details the procedure for terminating a conference call.

Conference Calls

Mute a Conference Participant

Explains how to mute individual participants in a conference call.

Video Calls on RealPresence Trio 8800

Video Call Settings

Allows customization of video call display and quality settings.

Change How Far-End Video Displays

Adjusts how video from remote participants is displayed on the screen.

Recording Audio Calls

Record a Call

Provides steps to start recording an active audio call.

Recording Audio Calls

Pause a Recording

Explains how to temporarily stop an ongoing call recording.

Stop Recording

Guides on how to properly end an audio recording session.

Sharing Content on RealPresence Trio 8800

Sharing Content with RealPresence Desktop or Mobile

Guides on sharing screen or documents from PC or tablet applications.

Using the Calendar

Open the Calendar

Provides steps to access the system's calendar to view scheduled meetings.

Using the Calendar

Joining Calendar Meetings

Explains how to join meetings directly from the calendar or reminders.

Call Lists and Directories

Local Directory

Explains how to add, view, and manage contacts in the local directory.

Corporate Directory

Details how to search and access contacts within the organization's directory.

Connecting Bluetooth and USB Devices

Connecting Devices using Bluetooth

Guides on pairing and connecting Bluetooth-enabled mobile devices to the system.

Connecting Bluetooth and USB Devices

Connecting a Device using a USB Cable

Explains how to connect computers and mobile devices via USB for audio and data.

RealPresence Trio Settings

Time and Date Display

Covers how the time and date are displayed and configured on the system.

Set the Language

Explains how to change the system's display language.

Maintaining RealPresence Trio

Restart RealPresence Trio

Provides instructions on how to restart the phone for troubleshooting or updates.

Getting Started with RealPresence Trio

Navigating RealPresence Trio

Explains how to navigate the system's interface using icons, status indicators, and screens.

Accessing Screens on RealPresence Trio

Describes how to access key screens like Home, Calls, and Place a Call.

RealPresence Trio Settings

Backlight Intensity and Timeout

Details how to adjust screen brightness and screen timeout settings.

Power-Saving Mode

Explains how to configure the system to conserve energy when idle.

Getting Started with RealPresence Trio

Enter Information Using the Onscreen Keyboard

Guides users on how to input text using the system's virtual keyboard.

RealPresence Trio Settings

Control Where Audio Plays

Configures audio output for calls and media through system or external speakers.

Set a Ringtone for Incoming Calls

Allows customization of ringtones for different phone lines.

Maintaining RealPresence Trio

Investigate Warnings

Explains how to check for and view system warnings and issues.

Maintaining RealPresence Trio

Test the Hardware

Describes how to perform diagnostics on system hardware components.

Clean the Touchscreen

Provides instructions for cleaning the device's touchscreen.

Accessibility Features

Features for Hearing-Impaired Users

Details features designed to assist users with hearing impairments.

Accessibility Features

Features for Mobility-Impaired Users

Highlights features that aid users with mobility impairments.

Features for Vision-Impaired and Blind Users

Describes features that support users with visual impairments.

Troubleshooting

Check the Status of RealPresence Trio Visual+

Guides on verifying the connection status of the Visual+ accessory.

Check the Status of the Calendar

Explains how to check calendar connectivity to the Exchange Server.

Troubleshooting

Tips for Resolving Content Sharing Issues

Offers solutions for problems encountered during content sharing.

Tips for Resolving Camera Issues

Provides troubleshooting steps for USB camera problems.

Set Log Levels

Explains how to adjust log levels for system issue diagnosis.

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