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Polycom Trio Series User Manual

Polycom Trio Series
104 pages
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Polycom Documentation
Copyright © 2018, Polycom, Inc. All rights reserved. No part of this document may be reproduced, translated into
another language or format, or transmitted in any form or by any means, electronic or mechanical, for any purpose,
without the express written permission of Polycom, Inc
6001 America Center Drive
San Jose, CA 95002
USA
Printed from Polycom, Inc. (http://documents.polycom.com)

Table of Contents

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Polycom Trio Series Specifications

General IconGeneral
SIP SupportYes
Display5-inch touchscreen
Audio Range20-foot microphone pickup range
Audio TechnologyPolycom NoiseBlock
ConnectivityBluetooth, USB, Wi-Fi
PowerPoE (Power over Ethernet)
IntegrationMicrosoft Skype for Business, Zoom
Microphones3-microphone array

Summary

Getting Started with Polycom Trio

Polycom Trio Hardware

Details the physical components and hardware features of the Polycom Trio 8500 and 8800 systems.

Logging Into and Locking the System

Logging in to Polycom Trio

Details the process of logging into the Polycom Trio system using user credentials.

Log In to a Phone

Explains how to log in to a Polycom phone to access personal settings and directories.

Log Out of the Phone

Provides steps to log out of a public phone to protect personal settings.

Change Your Login Password

Guides users on how to change their login password for the Polycom Trio system.

Locking Polycom Trio

Explains how to lock the Polycom Trio system when it is not in use for security.

Lock the Phone

Details the procedure to lock the phone and configure options like ringing and DND.

Unlock the Phone

Provides instructions on how to unlock the Polycom Trio system using a user password.

Change Your User Password

Explains how to change the user password from the Advanced settings menu on Polycom Trio.

Audio Calls

Placing Audio Calls

Covers various methods for placing audio calls on the Polycom Trio system.

Answering Audio Calls

Details different ways to answer incoming audio calls on the Polycom Trio.

Holding and Resuming Calls

Explains how to place active calls on hold and resume them on the Polycom Trio.

Transferring Calls

Describes the process of transferring active or held calls to another person.

Forwarding Incoming Calls to a Contact

Guides on how to forward incoming calls to a contact or forward all calls.

Rejecting Calls with Do Not Disturb

Explains how to use the Do Not Disturb (DND) feature to automatically reject calls.

Conference Calls

Initiating Conference Call

Explains how to start a conference call with multiple contacts.

Merge Calls into a Conference Call

Details how to merge an active call and a held call into a conference.

Add Participants to a Conference Call

Explains how to add more contacts to an ongoing conference call.

Video Calls on Polycom Trio Systems

Video Call Settings

Guides on adjusting various settings that affect video call display and quality.

Place a Video Call

Provides steps for initiating a video call or adding video to an audio call.

Recording Audio Calls

Guidelines when Recording Calls

Provides important guidelines and tips for recording audio calls.

Record a Call

Explains how to record active audio calls on the Polycom Trio system.

Pause a Recording

Guides on how to pause an ongoing call recording.

Resume a Recording

Details how to resume a paused call recording.

Stop Recording

Explains how to stop an active call recording before the call ends.

Sharing Content on Polycom Trio

Sharing Content with RealPresence Desktop or Mobile

Guides on sharing content using RealPresence Desktop or Mobile applications.

Sharing Content with People+Content IP

Explains how to share content using the People+Content IP application.

Share Content using People+Content IP

Details how to share content from a computer using People+Content IP.

Using the Calendar

Joining Calendar Meetings

Guides on how to join scheduled meetings from the calendar or reminders.

Call Lists and Directories

Local Directory Management

Details adding, searching, viewing, updating, and deleting contacts in the local directory.

Corporate Directory Access

Covers searching and adding contacts from the company's corporate directory.

BroadSoft Directory Search

Details performing simple and advanced searches within the BroadSoft directory.

Voicemail and Pages

Access Voicemail Messages

Explains how to access and retrieve voicemail messages on the Polycom Trio.

Connecting Bluetooth and USB Devices

Connecting Devices using Bluetooth

Explains how to connect Bluetooth-enabled devices to the Polycom Trio for calls and media.

Connecting a Device using a USB Cable

Details how to connect computers and mobile devices via USB for audio and calls.

Setting Polycom Trio as Your Audio Device

Guides on configuring the Polycom Trio as the audio device for laptops and clients.

Polycom Trio Settings

Maintaining Polycom Trio

Restart Your Phone

Guides on how to restart the Polycom Trio phone as part of troubleshooting.

Test the Hardware

Explains how to perform hardware diagnostics on the Polycom Trio phone.

Troubleshooting

Reset Phone to Factory Defaults

Explains how to reset the Polycom Trio phone to its original factory settings.

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