Resume a Call
You can view and resume all held calls on the phone.
Procedure
1. Do one of the following:
• Select Resume.
• From the Calls screen, select the call and select Resume.
Transferring Calls
You can transfer active or held calls to another person using the following transfer types:
• Blind transfer—Transfers the call directly to another line without speaking with the other party first.
• Consultative transfer—Enables you to speak with the other party before completing the transfer.
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls.
When you choose a default transfer type, the system uses the selected transfer type for all calls.
Consultative is the default transfer type.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type and choose a transfer type.
The selected transfer type is used for all calls.
Transfer a Call
How you transfer a call on RealPresence Trio varies depending on the default transfer type.
Procedure
1. During a call, do one of the following:
• When the default type is Blind, select Transfer and dial a number or select a contact
from Recent Calls or Contacts.
• When the default type is Consultative, Tap and select Transfer. Dial a number or
select a contact from Recent Calls or Contacts.
The call is transferred automatically.
Audio Calls
Polycom, Inc. 24
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