How to configure the second monitor on the Polycom Conference System?
If the second monitor is blank, the room system may not be configured for more than one monitor. Go to Admin Settings > Monitors and configure the second monitor to Auto or Manual.
What to do if the Polycom realpresence group Conference System remote control is not responding?
If the Polycom Conference System remote control isn't responding, it could be due to several reasons. First, ensure the remote control battery is charged. If that doesn't work, the room lights might be interfering with the remote control signals; try turning them off. Finally, if a touch control device is paired, unpair it, as only one device can be paired at a time.
What to do if the Polycom realpresence group monitor remains blank after waking up the system?
If the monitor remains blank after you pick up the remote control, check if the monitor is powered on and the power cord is correctly plugged in. Also, verify that the monitor is correctly connected to the room system according to the setup sheet you received with the system.
Why is the Polycom Conference System picture blank on the main monitor?
If the picture is blank on the main monitor, the room system might be sleeping due to inactivity. Pick up the remote control to wake up the system.
Why Polycom Conference System cannot make calls?
If your Polycom Conference System cannot make calls, it might be because the number dialed is incorrect. Ensure that you have dialed the correct number and try the call again.
What to do if having problems making video calls on Polycom realpresence group Conference System?
If you are experiencing issues with video calls on your Polycom Conference System, call a Polycom video site to test your setup.
What to do if no signal indication appears for a specific microphone on Polycom Conference System?
If you see no signal indication for a specific microphone on your Polycom Conference System, the EagleEye Director might not be functioning properly. Manually power off the EagleEye Director and then power it back on.
What to do if Polycom realpresence group Conference System cannot receive calls?
To resolve the issue of your Polycom Conference System not receiving calls, make sure that your system is configured with the correct number.
How to test and verify Polycom Conference System functionality?
To test and verify the functionality of your Polycom Conference System, use the system diagnostics features such as Near End Loop, PING, Trace Route, Color Bars, Speaker Test, and Audio Meter.
Why color bars generated during the test are not clear, or the colors do not look correct on Polycom realpresence group Conference System?
If the color bars generated during the test on your Polycom Conference System are not clear, or the colors do not look correct, the monitor needs to be adjusted.
General| Video Standards | H.264, H.263, H.264 High Profile |
|---|---|
| Audio Standards | G.711, G.728 |
| Content Sharing | People+Content |
| Network | H.323, SIP |
| Security | AES encryption |
| Video Input | HDMI |
| Video Output | HDMI |
| Audio Input | HDMI |
| Audio Output | HDMI |
| Audio Features | Noise Reduction, Automatic Gain Control |
| Connectivity | Ethernet |
| Ports | Ethernet, HDMI |
| Compatibility | Microsoft Lync / Skype for Business, BlueJeans, Zoom |
Defines the guide's audience, purpose, and provides access to help, partner solutions, and community forums.
Covers powering the system on/off and performing crucial system health checks.
Details remote control buttons, battery charging, and system wake-up procedures.
Explains managing contacts, viewing presence states, and browsing the global directory.
Covers initiating calls via various methods and managing active and incoming calls.
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