Polycom Trio 8500 Quick Start Guide

Phone Screens - connued
• Calls Screen - Automacally displays list of Acve and
Held calls.
• Number of calls displays under
associated Line.
• Maximum of 12 Acve, Incoming
or Held calls allowed at one me.
• On-screen Keyboard - Enables
entering of text eld informaon
with touchscreen.
• Displays automacally for text
eld.
• If text eld requires only numbers, keyboard
displays only numbers.
Phone Icons Legend
The following keys or icons display on phone:
Keys Funcons
Displays Home screen or Main Menu.
Contacts
Places a Call/Answers a call.
Hangs Up a call.
Dials a call.
Mutes/unmutes phone speaker.
Holds a call. Resumes a held call.
Transfers calls to another person.
Indicates calls are being forwarded.
Accesses voicemail.
Opens addional features Menu.
Merges separate calls into a Conference.
Adds a Contact to a Conference or
Directory.
Indicates a Favorite contact.
Displays Recent Calls list.
Adjusts the volume.
Place a Call
Only one call can be Acve (in progress) at a me, and a
maximum of 12 Acve, Incoming or Held audio calls.
Do one of the following to place a call:
• From Home > Place a Call. Enter a phone number
and Dial.
• From Home, select a Favorite.
• From Contacts, select a Directory, a Contact and Call.
• From Recent Calls and select a Contact. The Contact
is dialed automacally.
Answer a Call
Incoming calls can be answered in various ways: during a
call, in the Incoming Calls screen or in the Calls screen.
During an Acve call a call waing tone beeps and the
Incoming Call screen displays.
Select Answer. The Acve call is placed on Hold and
the Incoming call becomes Acve.
Conference Calls
On-phone conferencing feature is limited. To Conference
up to 150 parcipants, contact an administrator to set up
StarConference™.
Iniate a Conference call:
1. Call a Contact.
2. Aer the Contact answers, tap Add.
3. Enter another number or select Contacts or Recent
Calls. The Contact is added aer answering.
Add parcipants during a Conference call:
1. Tap Add Parcipants.
2. Enter number or select Contacts or Recent Calls.
3. Select Dial. The Contact is added aer answering.
Merge an Acve call and a Held call:
1. While in Acve call, on Calls screen, select Held call.
2. Press Merge. The calls are merged. A Conference call
is iniated.
Manage Conference opons:
• Hold - Suspends all Conference parcipants.
• Res (Resume) - Resumes all parcipants.
• Split - Places parcipants on Hold in separate calls.
• Mute - Silences your phone microphone.
• End - Removes you from a Conference call.
By default, when you end a Conference call,
your connecon to the call ends and the other
parcipants remain in the call.
This guide covers the basic features and operaon of the
Polycom® Trio 8500 with Polycom® UC Firmware 5.5.1 or
later and SIP 5.8.0 or later.
For more informaon, refer to the Star2Star Knowledge
Base.
Copyright © 2019, Star2Star Communicaons®, LLC. All rights reserved. Star2Star is a registered trademark of Star2Star Communicaons, LLC. Polycom is a registered trademark of Polycom®, Inc. May 2019
Phone Screens
Three main touchscreens are available for the phone:
• Main Menu/Home Screen - Displays
messages and icons to access features,
sengs, informaon, addional lines
and Favorites to call Contacts.
• Press Home or Menu to access.
• Tap Page Indicator to expand/
contract Home page, to control
how many icons display on Home
screen.
• Place a Call Screen - Enables quick
access to Dial Pad, Recent Calls,
Contacts and Calendar.
• Tap Place a Call from Home screen
or when phone is idle.
Polycom
®
Trio 8500
Conference Telephone
Quick Start Guide

Polycom Trio 8500 Specifications

General

Protocols	SIP, H.323
Microphone Pickup Range	Up to 4.3 meters
Display	5-inch color LCD (720 x 1280 pixel)
Audio Features	NoiseBlock
Power over Ethernet (PoE)	IEEE 802.3af
Connectivity Technology	Wired
Speakerphone	Full-duplex
Microphone	Three cardioid microphones
Interfaces	USB
Compatibility	Microsoft Skype for Business, Zoom, Cisco