Polycom Trio 8500 - Page 2

Recent Calls
The Recent Calls list holds up to 100 missed, received and
placed calls. Follow the steps below to view, save, edit or
delete a call record:
1. Navigate to Home > Recent Calls.
2. Select a call record and press:
• Info > Save to add the caller to the Directory. If the
number is not a Favorite, Add to Favorites displays.
• Info > Edit to edit the number and Dial.
• Info > Delete Call to remove a call.
Hold and Resume a Call
Acve calls can be placed on Hold. During an Acve call,
press Hold. Press Resume to resume call.
End a Call
Use one of the following opons to end an Acve call:
• Tap Hang Up.
• From Calls screen, select the call and Hang Up.
To end a Held call, select call, tap Resume > Hang Up.
Redial a Number
Re-call the last called number with Redial.
1. Select Redial > Place a Call > Recent Calls.
2. Select the rst number in the list.
Forward a Call
Manually Forward an incoming call:
1. From Incoming Call screen, tap Menu > Forward.
2. From Call Forwarding screen, enter forwarding
number and Forward.
Automacally Forward all calls:
1. Select Forward or navigate to Sengs > Features >
Forward.
2. On Forwarding Type Select, select forwarding type
(Always, Busy, No Answer). If No Answer, enter the
number of rings before calls are forwarded.
3. Enter a forwarding number and Enable.
The forwarding number or name of selected Contact
scrolls in the status bar.
For Always forwarding type, the Forwarding icon displays
on the line.
Disable call forwarding:
1. Navigate to Sengs > Features > Forward.
2. On Forwarding Type Select, select Disable.
Forward a Call - connued
Forward a Call with Find Me / Follow Me:
Set up Find Me / Follow Me in Applicaon Framework or
the portal to forward calls, using the linked instrucons.
Transfer a Call
How to Transfer calls to another person depends on the
default Transfer Type. Consultave is the default type,
but can be changed as follows:
1. Navigate to Sengs > Basic > Preferences.
2. Select Default Transfer Type > Blind or Consultave.
Blind Transfer:
• If default type is Blind:
1. Select Transfer.
2. Dial a number or select from Recent Calls or
Contacts.
• If default type is Consultave:
1. Tap Menu > Transfer.
2. Dial a number or select from Recent Calls or
Contacts.
3. Select Complete Transfer aer introducing caller.
Consultave Transfer:
• If default type is Consultave:
1. Select Consult.
2. Dial a number or select from Recent Calls or
Contacts.
3. Select Complete Transfer aer introducing caller.
• If the default type is Blind:
1. Tap Menu > Consult.
2. Dial a number or select from Recent Calls or
Contacts.
3. Select Complete Transfer aer introducing caller.
Favorites
Favorites are Contacts in the Local Directory called most
oen. Only 3 Favorites display on the Home screen.
Swipe screen from right to le to display more. Favorites
also display at the top of the list in the Local Directory.
Add or Delete a Favorite:
1. Navigate to Contacts > Local Directory and select a
Contact.
2. From Details screen, tap Favorite.
Mute Microphone
Press Mute/Unmute to enable/disable microphone.
Page 2 of Polycom
®
Trio 8500 Conference
Ring Tones
Change Ring Tones for Incoming calls as follows:
• Navigate to Sengs > Basic > Preferences > Ring
Type.
• Select a ringtone.
• Select Play to hear the ringtone.
Record a Call
If Recording is available, connect a USB ash drive to
record and store calls as .wav les. Record up to 4 hours
in one le. Replay recordings on the system or computer.
• Start recording - During an Acve call, select Menu
> Start Recording. The Recording icon displays at the
top of the Call screen.
• Stop recording - Menu > Pause Recording > Hang Up.
• Pause recording - Menu > Pause Recording.
• Resume recording - Menu > Resume Recording.
• Play recording - Navigate to Sengs > Features >
Removable Storage Media > Browse Recordings.
Select a le, Open > Play.
Do Not Disturb (DND)
When Do Not Disturb is enabled, the phone does not
ring, and calls follow the next step in the extension’s
Find Me/Follow Me rule.
• Enable Do Not Disturb, using one of the following:
1. Press DND from Home.
2. Sengs > Features > Do Not Disturb > Enable.
• Disable Do Not Disturb:
1. Sengs > Features > Do Not Disturb > Disable.
Park a Call
Park, if available, is used to place an Acve call on Hold
at one extension and pick it up at a dierent extension.
• Park an Acve call, press the Park so key.
• Retrieve a parked call, press appropriate line or key.
Voicemail
Navigate to Sengs > Features > Voicemail > Message
Center> Connect and follow the prompts to listen to
messages.
Adjust Volume
Press Volume during a call to change Acve call volume,
or when the phone is idle or ringing to change Ringer
volume.