Quick Tips for Polycom
®
VVX
®
400 Series Business Media Phones
3725-49088-003A | UC Software 5.4.1 or later | December 2015
These Quick Tips apply to VVX 400, 401, 410,
and 411 business media phones.
Enter Data
Use the dialpad keys to enter information.
To type with the dialpad keys:
» Press a key repeatedly to view the character
options and stop to select.
To backspace, press .
To type other characters:
» Press Encoding or Mode.
When using the dialpad keys, use the 1, *, 0, and
# keys.
Place Calls
You can only have one active call in progress on
your phone.
You can use the handset, speakerphone, or
headset for calls. During a call, you can change
modes by picking up the handset, or by pressing
or .
To place a call:
» Do one of the following:
Pick up the handset, press or ,
enter the phone number, and press Send.
Enter the phone number, press Dial, and
pick up the handset, or press or .
From the Lines screen, press the Line
key, enter the phone number, and select
Send.
From the Home screen, select New Call,
enter the phone number, and press Send.
Select a Favorite from the home screen.
Select a contact from the Recent Calls
list and select Dial.
Select a contact from the Contact
Directory and select Dial.
Answer Calls
You can answer calls using the handset,
speakerphone, or a headset.
To answer a call:
» Do one of the following:
To answer with the speakerphone, press
or press Answer soft key.
To answer with the handset, pick up the
handset.
To answer with a headset, press .
End Calls
You can only end active calls. To end a held call,
you must resume the call first.
To end an active call:
» Replace the handset in the cradle, press
or , or press the End Call soft key.
To end a held call:
1 Highlight the held call and press Resume.
2 Press End Call.
Hold and Resume Calls
You can have multiple calls on hold and resume a
call at any time.
To hold a call:
» Highlight the call and press the Hold soft key
or press .
To resume a call:
» Highlight the call and press the Resume soft
key or press .
Transfer Calls
You can transfer calls to any contact and choose
the way to transfer the call.
To transfer a call:
1 Press and hold the Transfer soft key or press
.
2 Choose Blind or Consultative.
3 Dial a number or choose a contact.
If you chose Blind, the call is transferred
immediately.
4 If you chose Consultative, press the
Transfer soft key or press after speaking
with your contact.
Forward Calls
You can forward an incoming call to a contact or
forward all incoming calls to a contact.
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