TROUBLESHOOTING GUIDE
16
WARNING: UNPLUG THE POWER CORD BEFORE TROUBLESHOOTING THE FILTER PUMP.
PROBLEM CAUSE SOLUTION
1 Pump motor
fails to start
2 Sand filter
doesn't
clean pool
3 Sand filter
doesn't pump
water or flow
is very slow
4 Pump
doesn't
Work
5 6-way valve/
cover leaking
6 Hose leaking
7 Pressure gauge
doesn't Work
8 Sand is
flowing back
into the pool
A The motor is not plugged in.
Or not activated
A Power cord must be plugged into a grounded power outlet.
B Check the line voltage, it must be in the range of 105 to 125V. B Low voltage
B Load with filter sand, see "sand loading instructions”.B No filtering media in tank.
A Improper chlorine or pH levels
C Reset the plug and/or circuit breaker. If problem persists,
have the circuit checked by a qualified electrician.
C Plug and/or circuit
breaker tripped
A Adjust the chlorine and pH level. Consult your local swimming
pool supply stores.
A Clear any obstructions in the pool oulet fitting and oump intake hose.A Clogged inlet or discharge.
C Set valve to “FILTER” position.C Wrong 6-way valve setting position.
D Operate the filter for longer periods.D Excessively dirty pool.
E Clean the strainer at the pool outlet fitting
E Obstructed pool outlet fitting is
restricting the water flow
B Tighten hose clamps, check hoses for damage and check pool water level.B An air leak on the intake line.
C Backwash the sand bed more frequently.C Sand media clogged with dirt.
B Clean strainer screens at pool inlet.B Strainer screen clogged up.
A Remove 6-way valve and ensure the o-ring is in present.A Sand tank o-ring missing.
A Tighten/reinstall hoses clamp.A Hose clamps not securely tight.
B Clean sand tank o-ring with garden hose water.B Sand tank o-ring diry.
C Tighten the hose clamps.C Hose clamps not tight.
B Ensure o-ring is in place and not damaged.B Hose connection fitting o-ring missing.
A Clear any obstructions in the intake by unscrewing it from the 6-port valve.A Clogged inlet of the pressure gauge.
B Contact Customer Service.B Pressure gauge damage.
B Discard all the used sand and replace with new sand. B Sand bed is calcified.
D Contact Customer Service.D 6-port valve damage.
C Tighten hose clamps, check hose for damage.C An air leak on the intake hose.
D Contact Customer Service.
A Fill pool to correct water level.A Low water level.
D Replace about 1" (25mm) of sand. Replace all the sand if problem persists.
D Let the motor cool down and restart again.
D Motor too hot and overload
protection is shut off.
D Crusting or caking on the
filtering sand surface.
E Remove any pool vacuuming device attached to the system line.
E Pool vacuuming device
attached to the system.
D Faulty motor or the
impeller is jammed.
A Use only No.20 silica sand with particle size range 0.45 to 0.85mm
(0.018 to 0.033 inches)and a Uniformity Coefficient less than 1.75.
A Sand is too small.
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