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9 : 2.2 . Shipping the product to
Powersoft S.p.a. for Factory service centre
Take a note of each serial number of the units to be
returned.
Fill out completely the defect report form for each unit
to be returned.
Send the completed defect report form to the following
email address:
service@powersoft.it
After having applied the aforementioned procedure, you
will receive an Email containing the Return Merchandise
Authorization (RMA form) for each unit returned.
All returned Powersoft units must be shipped to the
following address:
Powersoft spa
Factory service centre
Via Enrico Conti N. 13 – 15
50018 Scandicci (FI)
Italy
Phone +39 (055) 7350230 Option 2
Email: service@powersoft.it
Contact Powersoft Factory service centre
Phone +39 (055) 7350230 Option 2
Email: service@powersoft.it
Phone Support Hours
Monday - Friday 8.30 AM to 5.30 PM Europe time
9 : 2.2.1. Shipment from NON-CE countries
When shipping from non-CE (European Community)
countries, follow the procedure described in the TEMPORARY
EXPORTATION / IMPORTATION PROCEDURE.
Important Note:
If the RMA# is not displayed anywhere on the outside of
the box, the shipment will be rejected and sent back to the
customer.
If the returned goods from NON-CE countries do not
follow the aforementioned guidelines, the package will be
rejected and sent back to the customer.
9 : 2.3. D.O.A. Procedure
In case of a D.O.A. (Dead On Arrival) product, we kindly
request the customer to contact the local dealer where
the product was purchased or the Factory service centre,
mentioning the serial number of the faulty unit.
D.O.A. unit will be replaced completely without any
additional charges!
Important Note: Do not tamper with or operate the
D.O.A. unit in any ways in order to avoid any warranty issue.
Powersoft S.p.a declines any D.O.A warranty service if
the returned unit has been tampered with or misused by the
customer.
20 | Quattrocanali Series
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