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www.pregis.com 38-OM225-1
Troubleshooting
If the above information does not clear the fault, contact Pregis on 00800
888 888 44 for further assistance. Please have the serial number of the
machine available. This can be found on the back of the machine, behind the
paper roll holder.
Fault Check
Power indicator not lit on
mains switch of machine
• Machine is connected to the mains supply
• Mains supply is switched on
• Fuse in machine is okay
• Fuse in mains plug is okay
Machine will not switch on
(control panel)
• Power indicator is lit
• Outfeed flap is closed
• Paper off cuts door is closed
• Top cover is closed
Machine stops with ‘F1’
displayed
• If paper has caught inside the machine
(paper has not come out of the outfeed
channel)
Machine stops with ‘F2’
displayed
• The paper has loaded correctly and a length
of paper cushion has come out of the ma-
chine
• If paper has jammed in the feed gears
Machine stops with ‘F3’
displayed
• If paper has jammed in the blades
Machine stop with ‘F4’
displayed
• The roll of paper is correct and free to ro-
tate
Troubleshooting
NOTE: Once a jam has been cleared, press the green ‘On’ button to switch the
machine on and clear the fault indication. In the case of a ‘F4’ fault, ‘dashes’
will cycle across the display for 30 seconds before the machine resets.
The machine is the property of Pregis and under no circumstances is a customer
to attempt to carry out any dismantling other than removal of the top cover or
paper off-cuts door to clear a paper jam.
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