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Chapter 5 Troubleshooting and Maintenance
This chapter is for reference guidance during maintenance. In the event of failure, please read
the instructions in the chapter and be careful in maintenance.
5.1 Troubleshooting
Faulty parts
Analysis
Power Power cord is not connected.
Print
Printer doesn’t work or stop working.
Poor print effect.
There are missing points in characters or image.
It can’t print the fonts or characters when you use
application software.
The result of printing does not match the required one.
Paper feed
Single paper feeding incorrectly.
Chain paper feeding incorrectly.
Fail in paper ejecting.
Characters are printed in the same line.
The header and footer margin are not ideal.
Caution: Do not fix the printer if you are not sure how to do, or it will cause damage.
1)
Power
If the power light is off, please check according to the form below.
Inspection Solutions
Is the plug connected with the outlet
well?
Power off first, make sure they are connected well then
power on.
Is there power output from the outlet?
Power off first, connect the plug to another outlet to check
if the output is normal.
Is the power output DC voltage
normal?
Make sure the output voltage meets the requirement.
If not, please contact the dealer.
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