Profitec Pro 800 - Troubleshooting; Troubleshooting Common Issues

ENGLISH
Translation of the original German user manual 34
11. TROUBLESHOOTING
Problem
Possible Cause
Troubleshooting
Little or no crema on the top of
the coffee
The grind is not fine enough.
Use a finer grind.
Tamp the ground coffee more
firmly.
The coffee is too old.
Use fresh coffee.
There is too much chlorine in the
water.
Use a chlorine filter.
Little or no crema on top of the
coffee
The amount of ground coffee is
not enough.
Use the right coffee amount:
Approx. 7g 9g of coffee for
each cup.
Sparse coffee dispensing, only
drop by drop
The grind is too fine.
Set a coarser grind.
Tamp ground coffee only
slightly.
There is too much ground
coffee.
Use approx. 7g 9 g of coffee for
every cup.
The grind is not fine enough.
Set a finer grind.
The coffee is old.
Use fresh coffee.
The amount of ground coffee is
not enough.
Use approx. 7g 9g of coffee for
each cup.
The shower screen is dirty.
Clean the shower screen.
Foam instead of crema
The beans are improper.
Use another type of coffee bean.
The setting of the coffee grinder
is not suited for the coffee
beans in use.
Adjust the coffee grinder (When
changing the coffee beans,
changing the grind may also be
necessary.)
The machine is switched on, but
the machine does not work.
PID-display is turned off: There
is not enough water in the fresh
water tank.
Refill water.
Water has been refilled, PID-
display is off.
The floater is not in the correct
position.
Switch the machine off and on.
Make sure that the floater in the
water tank is in the correct
position. (The side of the floater
with the magnet point must face
towards the inside of the
machine. The floater itself must
be inserted with the magnet
point on the lower part of the
floater side).
The water tank is not situated
properly.
Situate the water tank properly.
The machine is switched on, but
the machine does not work.
Machine in use with direct water
connection, but switch in
tank). Machine does not take in
water.
direct water connection.
The switch is located behind the
drip tray.
The machine does not stop
working and takes in air.
Machine in use with water tank,
position direct water
connection).
direct water connection.
The switch is located behind the
drip tray.
Portafilter/ brew group is
dripping.
Portafilter is not fixed properly.
Fix the portafilter properly.
Group gasket is broken.
Change group gasket and
shower screen.