Appendix B
B-1
Contacting Promise Support
Promise Technical Support provides several support options for Promise users to
access information and updates. We encourage you to use one of our electronic
services, which provide product information updates for the most efficient service
and support.
If you decide to contact us, please have the following information available:
• Product model and serial number
• BIOS and driver version numbers
• A description of the problem / situation
• System configuration information, including: motherboard and CPU type,
hard drive model(s), IDE/ATAPI drives & devices, and other controllers.
Technical Support Services
Promise Online
TM
Web Site
http://www.promise.com
(tech documents, drivers, utilities, etc.)
USA Tech Support Center
E-mail Support support@promise.com
Fax Technical Support (408) 452-9163
Attention: Technical Support
Phone Technical Support (408) 452-1180
8:30-5:00pm M-F Pacific Standard Time
If you wish to write us for support: Promise Technology, Inc.
Attn: Technical Support
1460 Koll Circle, Suite A
San Jose, CA 95112 USA
European Tech Support
E-mail Support support@promise.nl
Fax Technical Support +31 (0) 40 256 94 63
Attention: Technical Support
Phone Technical Support +31 (0) 40 256 94 61
8:30-5:00pm The Netherlands Time
If you wish to write us for support: Promise Technology Europe B.V.
Attn: Technical Support
1European Business Centre, Unit 1.25
Luchthavenweg 81
5657 EA Eindhoven, The Netherlands
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