Appendix C
C-1
Returning Product For Repair
If you suspect a product is not working properly, or if you have any questions about
your product, contact our Technical Support Staff through one of our Technical
Services, making sure to provide the following information:
• Product model and serial number (required);
• Return shipping address;
• Daytime phone number;
• Description of the problem;
• Copy of the original purchase invoice.
The technician will assist you in determining whether the product requires repair. If
the product needs repair, the Technical Support Department will issue an RMA
(Return Merchandise Authorization) number. Promise will not accept any returns that
do not have an RMA number.
Return only the specific product covered by the warranty (do not ship cables,
manuals, diskettes, etc.), with a copy of your proof of purchase to:
Promise Technology, Inc.
Customer Service Dept.
Attn.: RMA # ______
1460 Koll Circle
San Jose, CA 95112
You must follow the packaging guidelines for returning products:
• Use the original shipping carton and packaging
• Include a summary of the product’s problem(s)
• Write an attention line on the box with the RMA number
• Include a copy of proof of purchase
You are responsible for the cost of insurance and shipment of the product to Promise.
Note that damage incurred due to improper transport or packaging is not covered
under the Limited Warranty.
When repairing returned product(s), Pr omise may replace defective parts with new
or reconditioned parts, or replace the entire unit with a new or reconditioned unit. In
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