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Troubleshooting
Symptom
After-image
remains on
screen after
display is
turned off
Distorted
image
Possible Cause
Inherent LCD
characteristics
Resolution
This is characteristic of an LCD. The after-image wilt
disappear after a few minutes.
Display format set Check that the correct Format is selected in the
incorrectly Miscellaneous menu in the OSD (see "Miscellaneous" on
page 18).
"Out of VGA input signal is Adjust the resolution and refresh rate on the PC to
Range" not in a supported match a supported mode, listed under "Specifications"
message on mode on page 28.
screen
Red, green, Inherent LCD This is characteristic of an LCD and wilt not cause a
blue, or white characteristics malfunction.
dots on screen
Remote Batteries inserted Make sure the batteries are inserted and oriented
control not improperly properly.
functioning Batteries low on Replace the batteries.
energy
A button is stuck Jog any stuck buttons on the remote to unstick them.
Obstacle between Remove the obstacle.
remote and display
The remote is too Move closer to the display.
far from the display
If none of the resolutions above resolves the problem, turn the display off and then on again
using the power switch on the bottom of the display, then check to see if the problem has
resolved.
Note: Further troubleshooting information can be found on the Protron website at
www.protronusa.com.
Support Information
Do not return this product to your retailer until you have performed the steps laid out in
the Easy Setup Instructions and contacted the Customer Service Center. Merchandise may
not be returned to Protron without a return form authorization.
Before contacting Protron Customer Service, please record the following information, which may
be found on the back of your display:
• Model Number
• Serial Number
• Date of Manufacture
The Protron Customer Service Center may be contacted 24 hours a day, 7 days a week at the
following number:
1-888-257-8899
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