Technical Services and Support
ORiNOCO
®
802.11n Access Points - Software Management Guide 186
– Priority Queuing
* if units are out of standard warranty
• 8 x 5 Enhanced ServPak
– 8 x 5 Technical Support
– Software Maintenance
– Advanced Hardware Replacement
– Extends Warranty*
– Knowledge Base Access
– Priority Queuing
* if units are out of standard warranty
ServPak Standalone Services
• Extended Warranty ServPak
• Advance Hardware Replacement ServPak
Proxim Warranty vs. ServPak Service
- Not a feature service option
To purchase ServPak support services, please contact your authorized Proxim distributor. To receive more information or for
questions on any available ServPak support options, please visit our web site http://www.proxim.com/support/servpak, call
Proxim Support (For telephone numbers, see Telephone Support) or send an email to servpak@proxim.com.
Technical Support Policy
Technical Support for Current Products during Warranty Period
All Customers are entitled to free technical support for the Proxim products they purchase from Proxim’s authorized resellers
or distributors. Technical Support is defined as communication via the Proxim Support web site (http://support.proxim.com)
and/or via telephone. This technical support will be provided for free for the entire time the product is covered by a Proxim
warranty. The term of Proxim’s warranty is determined according to the agreement under which the product was sold and
generally varies from 3 months to 2 years depending on the product. If a Customer disagrees with Proxim’s determination of
warranty duration, a request for review supported by a copy of all product purchase documentation may be submitted.
Service Features ServPak Warranty
Expert Technical Support Technical Support,
Configurations, Troubleshooting
Duration of Product Warranty.
8X5 Normal Business Hrs
Priority Queuing Available -
Knowledge Base Access Available Available
Software Upgrades Available -
Advance Replacement Service 8x5xNBD -
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