TROUBLESHOOTING
Problem Recommendation Notes
1. No Power Unit
Disconnect the black and gray cords at the barrel connector. Reconnect
making sure they are tight. If there is no power, slightly turn the adapter to
engage the two and tighten. Repeat as necessary.
2. Power to unit but
buttons don’t work
Disconnect the black and gray cords at the barrel connector. Reconnect
making sure they are tight. If there is no power, slightly turn the adapter to
engage the two and tighten. Repeat as necessary.
3. Pump is not working
Disconnect the power cord from outlet and from the FlexiPump unit. Recon-
nect the cord and plug in. Press a control button to see if it works
If it still doesn’t work,
go to #4
4. Pump does not work
Reset the unit by hitting stop, and then press the Forward Flush 30-second
button.
If it still does not
operate, contact Pure
Processing Customer
Service.
5. Rotor is spinning but
no solution is coming
out the end of the device
Make sure the drop-down tube is fully submerged. Also check for kinks in
the tubing. Make sure you have the correct end of the tubing in the solution.
6. Luer lock is broken
or separated from the
tubing
Change the tube set.
7. Devices are not clean
Check the device manufacturer’s cleaning recommendations. Check the
disinfectant instructions for use. Confirm that all directions have been prop-
erly followed.
8. Impact Cycle is not
working
Impact Cycle works in conjunction with detergent. Ensure that proper
detergent is used for the type of soil in the device (protein-based enzyme
for blood, e.g.).
If still not working,
see #7
9. Impact Cycle is not
flushing
Conduct a flow validation test:
1. Place drop-down tube into container of clean water
2. Press the Forward Flush button once for a 30-second flush
3. When a steady stream of water exits the connector, press the Stop
button
If it still does not
operate, contact Pure
Processing
Customer Service.
10. Water is leaking
from under the cap
1. Check the tube set for cracks
2. Change the tube set if cracked
11. One or more
components on the
tube set are broken
Replace the entire tube set
12. Unit is not running
and I have a red
blinking light
Allow the unit to cool down for 30 minutes, and then resume use.
Contact us if this does not remedy the issue.
This can occur after
prolonged use.
13. Speed control is
stuck on HIGH
Allow the unit to reset for 15 seconds. Press the speed control to test.
14. Unit makes a lot of
noise
Use a surface liner under the nest to reduce vibration
15. Unit stopped while
flushing
Unplug the unit to reset it. Repeat interrupted flushing cycle
16. Pump cap will not
stay locked to the base
Replace the cap
Probably cracked or
broken where locks
engage
17. My tube set is
leaking
Unscrew the threaded tube set nut from the connector on both the red and
white sides. If the tube has slid off the connector, push it back into place
until it is snug. Re-screw the tube set nut tightly so that no threading is
visible.
Please contact Pure
Processing Customer
Service if additional
help is required.
18. There’s a tear in my
tube set
Replace your tube set. Most tears occur because the lubrication on the
tube set was removed. The lubricant is necessary to prevent the pump from
overexertion and unnecessary strain.
16
FlexiPump™ Independent Flushing System User Manual
© Pure Processing, LLC. 2017. All rights reserved.
To Next Page
Loading...