Troubleshooting
Can't connect to WiFi
- Connect the ethernet cable and check connection is working
- Go to "camera settings" > "network" Check the WiFi status is enabled and "List"
displays your home network - doublecheck the password.
- In the Ethernet tab - disable the ethernet connection to force the camera to
look for available WiFi network
Still having trouble?
- Try deleting the camera entry from your account
- Hardware rest the camera
- Add the camera as a new device
SD Card is not recognized by the camera
- Check the card is class 10 - 32g or less
- Insert the card while the camera is powered down then power up
-Try reformatting the card using your computer using "FAT32"
- Test multiple SD cards
App is crashing - a feature is not working
- Check for app updates
- Check for camera rmware updates
- Contact suppor t with app version, mobile device model and OS version so we
can update the app and x the issue
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