QNAP TS-53E Series - Troubleshooting; Forcing Qfinder Pro or Myqnapcloud to Locate the NAS; Hot-Swapping Failed Drives

6. Troubleshooting
This chapter describes basic troubleshooting information.
Forcing Qnder Pro or myQNAPcloud to Locate the NAS
If Qnder Pro or myQNAPcloud is unable to locate the NAS during QTS installation, the drives or data may
be faulty.
1. Power o the NAS.
2. Remove all drives.
3. Power on the NAS.
4. Locate the NAS using Qnder Pro or myQNAPcloud.
5. Reinsert the drives.
6. Continue with the QTS installation.
Hot-Swapping Failed Drives
The NAS supports hot-swapping of drives in the following situations:
RAID Type Situation
RAID 1 One member drive fails.
RAID 5 One member drive fails.
RAID 6 One or two member drives fail.
RAID 10 • One member drive fails.
• Two member drives in two dierent pairs fail.
1. Log on to QTS.
2. Go to Main Menu > Storage & Snapshots > Storage > Disks/VJBOD .
3. Locate the failed drive.
4. Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive.
5. Remove the failed drive from the device.
6. Wait for 20 seconds or until the device beeps twice.
7. Remove the failed drive from the drive tray.
8. Insert the new drive into the drive tray.
9. Install the new drive.
The NAS beeps twice.
10. Go to Main Menu > Storage & Snapshots > Storage > Storage/Snapshots .
11. Locate the volume that contains the new drive and then verify that the status is Rebuilding.
TS-x53E User Guide
Troubleshooting 44