24 April 2, 20197050-802B
SANTA FE FREESTANDING
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do
experience a problem, this troubleshooting guide will assist a qualied service person in the diagnosis of a problem and
the corrective action to be taken. This troubleshooting guide can only be used by a qualied service technician.
4 Troubleshooting Guide
SYMPTOM POSSIBLE CAUSE CORRECTIVE ACTION
Plug in appliance -
No response.
No current to outlet.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.
Call light on. No re.
No fuel in re pot.
Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.
Control box defective.
Check hopper. Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in
and operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition and
plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Replace control box.
Call light on. No re.
Partially burned fuel in re pot.
Fire pot clean-out plate not closed.
Fire pot is dirty (missed ignition).
Check that re pot clean-out plate is
fully closed.
Clean re pot. Make sure there is no clinker in
the re pot. See page 12.
Clinkers may have to be broken up with re
pot clean-out tool or other means.
Call light on. No re.
Unburned pellets in re pot.
Fire pot clean-out plate not closed.
Fire pot is dirty.
The ignition hole between the igniter bracket and
re pot is blocked.
Igniter not working.
Control box defective.
Check that re pot clean-out plate is
fully closed.
Clean re pot. Make sure there is not a clinker
in the re pot. Clinkers may have to be pushed
out of re pot with re pot clean-out tool or
other means.
Scrape with solid piece of wire.
Remove ash drawer to see if igniter is glowing
red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch (6mm) male /
female spade connectors.
Replace control box.
Slow or smoky start-up.
Fire pot clean-out plate not closed.
Fire pot is dirty.
Excessive amount of fuel at start-up.
Dirty exhaust and/or venting system.
Check that re pot clean-out is fully closed.
Clean re pot. Make sure there is not a clinker
in the re pot. Clinkers may have to pushed
out of re pot with re pot clean-out tool or
other means.
Reduce feed rate using feed rate adjustment
control rod located inside hopper.
Check for ash build up in appliance, including
behind rear panels, rebox, heat exchanger,
exhaust blower and venting.
No call light. Appliance does
not begin start sequence.
Thermostat not set to a high enough temperature.
Snap Disc #3 tripped.
No power.
Fuse blown.
Connections at thermostat and/or appliance not
making proper contact.
Defective thermostat or thermostat wiring.
Control box defective.
Adjust thermostat above room temperature.
Reset snap disc.
Connect to power.
Replace fuse.
Check connections at thermostat
and appliance.
Replace thermostat or wiring.
NOTE: To test thermostat and wiring, use
a jumper wire at the thermostat
block on the appliance to by-pass
thermostat and wiring.
Replace control box.
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