Quantum DXi4700

Troubleshooting
Quantum DXi4700 Installation Guide 93
Problem Corrective Action
The storage capacity license is correctly
installed, but the Home page still does not
display the expected total Disk Capacity.
1. Navigate to the Alerts > Service Tickets page. Click a
ticket number to view details about the service ticket.
Perform any suggested steps listed in the ticket details
2. Turn off the Node by selecting the Shutdown option on the
Utilities > Reboot & Shutdown page.
3. Turn off both power switches on the back of each Expansion
module.
4. Make sure all hard drives are inserted completely and all hard
drive latches are closed (see Installing the Node Hard Drives
on page 18).
5. Make sure all memory modules are fully inserted in the
memory slots (see Installing the Memory Modules on
page 26).
6. If present, make sure the H810/H830 RAID controller is
securely seated in the PCIe slot (see Installing the
H810/H830 RAID Controller on page 30).
7. Make sure all SAS and power cables are securely connected
to the correct ports (see Cabling the DXi4700 on page 48).
8. Turn on the system (see Accessing the Remote
Management Console on page 54). Wait at least 30 minutes
before logging on.