Chapter 8: Alerts
Quantum DXi4700 User’s Guide 184
To access the Service Tickets page, click the Alerts menu, and then click the Service Tickets tab (see
Figure 120 below).
Figure 120: Service Tickets Page
The Service Tickets page displays the following information about open service tickets:
Ticket The service ticket number.
Request ID The Request ID of the ticket.
State The current status of the service ticket (Open or Closed).
Priority The priority level of the service ticket (Low, Middle, or High).
Last Update The date when the service ticket was last updated by the system.
Details A brief description of the service ticket.
Close All Click to close all open service tickets.
Show Tickets Select an option to display Open tickets, Closed tickets, or All tickets.
Get individual ticket To display a specific ticket in the list, enter a ticket number and click Apply.
Note: Click a column heading to sort the rows in the table by that column. Click the column heading
again to reverse the sort order.
Tasks
Use the Service Tickets page to perform the following tasks:
To Next Page
Loading...
