Quantum DXi4700

Chapter 8: Alerts
Quantum DXi4700 User’s Guide 185
l View details for a service ticket, including recommended actions (see Viewing a Service Ticket
below).
l Add information to a service ticket (see Viewing a Service Ticket below).
l Send a service ticket to an e-mail address (see Sending a Service Ticket on page 188).
l Close a service ticket that has been resolved (see Closing a Service Ticket on page 189).
Viewing a Service Ticket
View a service ticket to see detailed information about the problem that caused the system to generate the
ticket and to view recommended actions.
To view a service ticket:
1. In the list of service tickets, click the ticket number.
The Ticket Details section at the bottom of the page displays information about the service ticket,
including the time the ticket was opened and closed, the ticket status, and detailed information about the
problem (see Figure 121 on the next page).
Note: The time indicated in the service ticket may not match the DXi4700 system time.