Chapter 8: Alerts
Quantum DXi4700 User’s Guide 188
Figure 123: Ticket Analysis
3. In the Analysis Information box, enter all relevant information about actions taken to resolve the
issue.
4. Click Apply.
Sending a Service Ticket
Send a service ticket to send the ticket details to an e-mail address. You can also add optional comments to
the e-mail.
Note: To enable the DXi4700 to send e-mail, you must specify an outgoing e-mail server (see Server
on page 277).
To send a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Email at the bottom of the page.
The Email Ticket Information section displays at the bottom of the page (see Figure 124 on the next
page).
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