Chapter 8: Alerts
Quantum DXi4700 User’s Guide 187
Figure 122: Recommended Actions
Modifying a Service Ticket
Modify a service ticket to add additional information to the ticket, for example, troubleshooting steps you
have taken or a record of calls made to Quantum customer support. The additional information is saved with
the service ticket and remains associated with the ticket even after it is closed.
To modify a service ticket:
1. In the list of service tickets, click the ticket number.
2. Click Analysis at the bottom of the page.
The Ticket Analysis section displays at the bottom of the page (see Figure 123 on the next page).
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