21
Problem Possible Cause Solution
The hob or cooking zones cannot be
switched on.
• There is no power supply. • Check the household fuse for the
appliance.
• Check whether there is a power
cut by trying other electronic
appliances.
Oven does not turn on. • Power is turned off. • Check whether there is power
supplied. Also check that other
kitchen appliances are working.
No heat or oven does not warm up. • Oven temperature control is
incorrectly set.
• Oven door has been left open.
• Check the oven temperature
control knob is set correctly.
Noise • It is normal for some metal parts
on the cooker to produce noise
when in use.
Cooking is uneven within the oven. • Oven shelves are incorrectly
positioned.
• Check that the recommended
temperatures and shelf positions
are being used.
• Do not frequently open the door
unless you are cooking things
that need to be turned. If you
open the door often, the interior
temperature will be lower and
this may affect the results of your
cooking.
Oven light does not operate. • Lamp has failed.
• Electrical supply is disconnected
or switched off.
• Replace lamp according to the
instructions.
• Make sure the electrical supply
is switched on at the wall socket
outlet.
The timer buttons cannot be pressed
properly.
• There is foreign matter caught
between the timer buttons.
• Touch model: there is moisture on
the control panel.
• The key lock function is set.
• Remove the foreign matter and try
again.
• Remove the moisture and try
again.
• Check whether the key lock
function is set.
The oven fan (if available) is noisy. • Oven shelves are vibrating. • Check that the oven is level.
• Check that the shelves and any
bake ware are not vibrating or in
contact with the oven back panel.
Cooling fan (if available) isn’t working • Electrical supply is disconnected
or switched off.
• Make sure the electrical supply
is switched on at the wall socket
outlet.
Transport
If you need to transport the product, use the original product packaging and carry it using its original case. Follow the
transport signs on the packaging. Tape all independent parts to the product to prevent damaging the product during
transport.
If you do not have the original packaging, prepare a carriage box so that the appliance, especially the external surfaces of the
product, is protected against external threats.
8. Troubleshooting