How long is the extended warranty coverage period?
Raven Applied Technology products that have been registered online are covered for an
additional 12 months beyond the Limited Warranty for a total coverage period of 24 months
from the date of retail sale. In no case will the Extended Warranty period exceed 36 months
from the date the product was issued by Raven Industries Applied Technology division. This
Extended Warranty coverage applies only to the original owner and is non-transferable.
How can I get service?
Bring the defective part and proof of purchase to your Raven dealer. If the dealer approves
the warranty claim, the dealer will process the claim and send it to Raven Industries for final
approval. The freight cost to Raven Industries will be the customer’s responsibility. The
Return Materials Authorization (RMA) number must appear on the box and all
documentation (including completed RMAform, Certificate of Decontamination, and
Extended Warranty Registration Number) must be included inside the box to be sent to
Raven Industries. In addition, the words “Extended Warranty” must appear on the box and all
documentation if the failure is between 12 and 24 months from the retail sale.
What will Raven Industries do?
Upon confirmation of the warranty claim, Raven Industries (at our discretion) repair or
replace this product or any component of the product found to be defective during the
warranty period. Replacement will be made with a new or remanufactured product or
component. Standard return freight will be paid, regardless of inbound shipping method.
Expedited freight is available at the customer’s expense.
What is not covered by this warranty?
Raven Industries will not assume any expense or liability for repairs outside our facility
without written consent. Raven Industries is not responsible for damage to any associated
equipment or products and will not be liable for loss of profit, labor, or other damages. The
obligation of this warranty is in lieu of all other warranties, expressed or implied, and no
person or organization is authorized to assume any liability for Raven Industries.
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Damages caused by normal wear and tear, misuse, abuse, neglect, accident, improper
installation and maintenance are not covered by this warranty.
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Worn/Chafed hoses and cables.
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Items in contact with fluids and chemicals including seals and O-rings.
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