17
Common Problems
Problem Solution
Fail to do scheduled cleaning.
The vacuum-mop is always offline.
Failure to clean mop.
The vacuum-mop fails to connect to App.
If the equipment is not connected to the network, the time cannot be synchronized, and
the scheduled cleaning shall not start.
Make sure the vacuum-mop is not under non-disturbance mode, otherwise the scheduled
cleaning is deactivated.
Make sure the vacuum-mop is not under children-lock mode, otherwise the scheduled
cleaning is deactivated.
Please ensure that the vacuum-mop network configuration is successful and that the
vacuum-mop is always within the coverage of Wi-Fi signal.
Ensure that the the vacuum-mop and the self-cleaning station are in the area with good Wi-Fi
signal; Reset Wi-Fi according to the steps described in the Instruction Manual; then pair again.
The clear water tank is short of water and please fill it with fresh water. The dirty water tank
is full, please pour out the sewage and clean it up.
The cleaning tank is full, please clean the drainage hole of the cleaning tank.
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