Technical Support
Customer Support: please email us directly at support@reflecta.de, please provide the serial # off the scanner,
your computer operating system, and detailed information about your current issue.
Technical Support Contact
Reference Video Links
o Organizing, sorting and cleaning https://youtu.be/ylV5iRM-Ygg
Proper insertion of the film feed chute
Sorting, and inserting negatives
Cleaning dirty films
Information on unsuitable films for scanning
o Loading your negatives https://www.youtube.com/watch?v=ycDfSsaLWY0
Loading capacity
Configuring scan settings
Final scan process
o Cleaning the Rollers https://youtu.be/TmD7X4XnLps
Demonstrates how to clean the feed rollers to
avoid dust lines in images
o Removing stuck film https://youtu.be/kAtd0oLqh6c
Steps to remove stuck film strip
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reflecta GmbH – Merkurstraße 8 – 72184 Eutingen im Gäu – Germany – www.reflecta.de
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