Issue Potential cause Potential solution
Sound is distorted or
weak?
Is the wax guard clogged? Replace it with a new one.See "Replacing the
wax guards", page 32.
Is the microphone filter ring dirty? The filter ring on the faceplate may need
replacement. Consult your hearing care
professional.
Battery drains very
quickly
Did you leave your hearing aid turned
on for long periods of time?
Always place your hearing aids in the charger
for recharging when you are not using them,
e.g. during the night, or switch them off.
Is the hearing aid 3-4 years old? Visit your hearing care professional.
Hearing aid is not
charging
Does the hearing aid sit correctly in the
charger?
Ensure the inserts are fitted correctly. Place
the hearing aid in the charger for charging.
(See the user guide for your charger.)
Is the hearing aid charger plugged into
a power source?
Plug the charger into a power source. (See the
user guide for your charger.)
Still having an
unresolved issue?
Consult your hearing care professional.
48 Troubleshooting
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