Troubleshooting
Issue Potential cause Potential solution
Feedback, "whistling" Is the hearing aid inserted correctly in
the ear?
Re-insert it.
Is the hearing aid in the correct ear? Check for the red marker on the right hearing
aid and the blue marker on the left hearing aid.
Is the volume very loud? If you have increased the volume, try reducing
it.
Are you holding an object (e.g. a hat or
a phone) close to a hearing aid?
Move your hand away to create more space
between the hearing aid and the object.
Is your ear full of wax? Visit your hearing care professional or
physician to have your ears checked for wax.
Some people experience more wax after being
fitted with hearing aids.
No sound Is the hearing aid turned on? Turn it on.See "Turning your hearing aids on
and off", page 14.
Is the hearing aid charged? Place the hearing aid in the charger for
charging.
(See the user guide for your charger.)
Is your ear full of wax? Visit your physician.
Troubleshooting 47
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