Revopoint RANGE - Troubleshooting

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RANGE Quick Start Guide

Troubleshooting

1. What to do if you get a “check internet connection” error when

trying to download a firmware update?

Check your device's Firewall Settings and confirm Revo Scan is not

being blocked or the Firewall is off. Try to open api.infly3d.com in a web

browser. If you can access this website, it means Revopoint’s server is

working correctly.

2. What to do if my RANGE turns on but its LED never turns solid

green, indicating that it's ready to connect?

Connect your RANGE to a power source, then press the RANGE’s

Start/Pause scan button ten times to reset the RANGE. If that doesn’t

resolve the issue, please get in touch with customer support.

3. What to do if the RANGE always loses tracking when scanning?

Try using scanner spray, dry shampoo, or baby powder to lightly coat

any shiny or dark surfaces on the object. If the object has plain surfaces,

you’ll need to place Marker stickers (place them irregularly and ensure

that at least five will always be in the frame when you’re scanning) and

select Marker mode for the scan. Ensure your model has no deep

shadows and is evenly lit with a soft light.

4. What to do if the object you want to scan isn't clear in the

preview window?

Increase the brightness in Revo Scan till the object looks clearly defined

and has as few red and blue patches in the preview window as possible.

5. What to do if your scanned model’s surfaces lack detail or the

details are smeared?

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