Corresponding answersPossible causesQuestions
Why is the Cruiser not
powering on?
Why did the Cruiser suddenly shut
down while I was using it?
Why is the charger not working?
Why is the console not working?
Power cable and/or controller
cable are not properly
connected.
Battery level is too low or
empty.
1)
2)
Battery level is empty.
The circuit breaker on the
battery pack tripped.
1)
2)
If charger light does not turn
on when charger is properly
connected and plugged in, the
charger may be defective.
If charger light does turn on
but does not change color to
indicate charging progress, the
charger may be defective.
1)
2)
Check that the power is on
rst. If power is on but console
still not working, the console or
power cable may be defective.
Battery level is too low or
empty.
1)
2)
Check all cable connections
and ensure proper connection.
Use charger and charging
cable to charge the Cruiser.
Ensure the electrical wall outlet
is functional.
1)
2)
Use charger and charging
cable to charge the Cruiser’s
battery pack.
The battery pack’s circuit
breaker (located on the side
of the battery pack) can trip
when the battery level is
too low or when the battery
is overstrained (e.g. from
excessive loads or steep
inclines), to protect the motor
and electronics from damage.
Wait at least two minutes from
time of shut-down. Then push
the circuit breaker to reset it.
If the breaker trips frequently,
DO NOT keep using the
Cruiser and contact customer
support.
1)
2)
Contact customer support to
obtain a replacement charger.
Contact customer support to
obtain a replacement charger.
1)
2)
Contact customer support for
more information.
Use charger and charging
cable to charge the Cruiser.
Ensure the electrical wall outlet
is functional.
1)
2)
Still have an issue? Please don’t return this product.
Our friendly customer support sta can help.
Call +1-888-817-6585, or email support@reyhee.com
Troubleshooting
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