Problem Causes Solutions
When printing to envelopes,
the envelopes may be fed in
together, or the envelopes
may not be fed.
The envelopes are curled. Make sure you fully flatten curled
envelopes before you load them. Do
not stack envelopes over the specified
limit for the paper tray.
If misfeeds still occur after the
envelopes have been flattened, load
envelopes on the tray one at a time
and print them individually.
For details about how to load
envelopes, see "Envelopes", Paper
Specifications and Adding Paper .
Cannot print in duplex
mode.
You have selected a paper
tray that is not set for duplex
printing.
Change the setting for "Apply Duplex"
in [Tray Paper Settings] to enable
duplex printing for the paper tray. For
details about setting "Apply Duplex",
see "Tray Paper Settings", Paper
Settings .
Cannot print in duplex
mode.
You have selected a paper
type that cannot be used for
duplex printing.
In [Tray Paper Settings], select a paper
type that can be used for duplex
printing. For details about setting
"Paper Type", see "Tray Paper
Settings", Paper Settings .
An error has occurred when
the Address Book is
changed from the display
panel or Web Image
Monitor.
The Address Book cannot be
changed while deleting the
multiple stored documents.
Wait a while, and then retry the
operation.
The Address Book cannot be
changed from the display
panel.
The Address Book cannot be
changed while it is being
backed up from Web Image
Monitor or other tools
running on the computer.
• Wait until the Address Book
backup is complete, and then try
to change the Address Book
again.
• If an SC997 error occurs, press
[Exit].
9. Troubleshooting
162
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