Check the motor cable connection point by the chainstay, and
where the motor cable connects to the internal controller. The
wire might be disconnected or damaged, reconnect the motor
cable. Another possibility: Damage to the motor cable as it exits
the axle, perhaps if the wheel was dropped on the cable.
7. Warranty Information
NOTE: (full warranty terms listed on website)
All Ride1UP electric bikes come with a One-Year Limited Warranty from date of purchase. Defective items
or parts will be replaced and shipped to the holder of the warranty only. Warranties are not transferable to
parties other than the original purchaser. All purchases must be made directly from Ride1UP.com. If
purchase was not made on Ride1UP.com, you must register your product at ride1up.com/bikes or by
emailing support@ride1up.com with the original receipt of purchase.
The warranty covers product defects only that were already present at time of handover. It does not cover
normal wear and tear, product misuse, act of God, accident, commercial use, alterations, modifications,
improper assembly, water damage, extreme riding, installation of electrical or mechanical components that
have been modified, altered or replaced with third-party parts, operator error and improper follow-up
maintenance. The warranty is only upheld if the user has followed all the rules in the owner’s manual.
Ride1UP reserves the right to make judgment determinations of proper use based on the evidence provided
and may require photos and/or videos of the items in question. Professional assembly is required for
upholding the Limited Warranty. We will require proof of professional assembly or a post-assembly
sign-off by a bike professional for warranty coverage to be applied. The components that are covered
are: Frame, Fork, Saddle, Stem, Headset, Tires, Battery, Derailleur, Shifters, Brakes, Hubs, Freewheel or
Cassette, Chain, Internal Controller, Display, Grips, and Motor.
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