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Riello Array AR 500 SE - User Manual

Riello Array AR 500 SE
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cod. 20183248 rev. 2
04/2021
9
WARNING: If the information in this manual is not
followed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
Do not store or use gasoline or other flammable
vapors and liquids or other combustible materials in
the vicinity of this or any other appliance. To do so
may result in an explosion or fire.
What to do if you smell gas:
- Do not try to light any appliance;
- Do not touch any electrical switch; do not use any
phone in your building;
- Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions;
- If you cannot reach your gas supplier, call the fire
department.
Installation and service must be performed by a
qualified installer, service agency or the gas supplier.
This manual should be maintained in legible
condition and kept adjacent to the boiler or in a safe
place for future reference.
Commercial Boilers
AHRI Standard BTS-2000
Array AR 399 SE - 500 SE
INSTALLATION, OPERATION AND SERVICE MANUAL

Table of Contents

Questions and Answers

  • S
    Scott DavisAug 18, 2025
    Why is my Riello Water Heater at temperature but the heating system is cold?
    • M
      Michelle WolfAug 18, 2025
      If your Riello Water Heater is at temperature but the heating system remains cold, it could be due to several reasons: * There might be air trapped in the system; in this case, you should bleed the system. * The pump might be malfunctioning; you should check and unseize the pump, or replace the circulator, and also check the electrical connection of the circulator.
  • L
    Lee WatsonAug 20, 2025
    What to do if the burner does not start upon consent of the Riello Water Heater boiler control?
    • C
      Carlos FergusonAug 20, 2025
      If your Riello Water Heater burner doesn't start when the boiler control signals it to, the issue might be with the gas valve. Check for 120Vac voltage on the gas valve terminals (J5 connector of the main board) and inspect the wiring and connections.
  • B
    Bernard KellyAug 22, 2025
    Why does my Riello Water Heater not start?
    • A
      Angela MartinezAug 23, 2025
      If your Riello Water Heater doesn't start, the problem could be due to the electrical power supply. Check the electrical connections and the condition of the fuse. There should be a message on the display if there is power.
  • T
    Taylor TorresAug 26, 2025
    What causes frequent tripping of the low water cutoff in Riello Array AR 500 SE Water Heater?
    • M
      Margaret NguyenAug 26, 2025
      If the Riello Water Heater is frequently tripping the low water cutoff, it could be due to: * An issue with the system pressure relief valve. Check that the pressure relief valve is not out of calibration and that the low water cutoff is functioning properly. * Incorrect system pressure. Check the system pressure and pressure reducer functioning.
  • M
    Melanie GarciaAug 28, 2025
    What to do if the circulator does not start in Riello Water Heater?
    • J
      Justin SmithAug 28, 2025
      If the Riello Water Heater circulator does not start, it could be due to a malfunctioning pump. You should check and unseize the pump, replace the circulator if necessary, and also check the electrical connection of the circulator.
  • S
    Susan BryantAug 30, 2025
    Why does my Riello Array AR 500 SE Water Heater trigger the water high limit error?
    • M
      micheal78Aug 30, 2025
      If your Riello Water Heater boiler triggers the water high limit error, it could be due to several reasons: * No water. Check the water high limit is working properly. * The temperature setting may be incorrect. Check the temperature setting is correct. * The electrical wiring may be disconnected. Check the electrical wiring is not disconnected. * The position of the sensor may be incorrect. Check the position of the sensor. * Boiler system adjustment. Check the auto air vent is bleeding properly and the heating circuit pressure.
  • J
    Jamie RichardsonSep 2, 2025
    What causes the Riello Array AR 500 SE not to arrive at temperature?
    • B
      butlerdavidSep 2, 2025
      If your Riello Water Heater does not reach the desired temperature, it could be due to a dirty boiler. Clean the combustion chamber. The burner capacity might be insufficient, so check and clean the burner and perform a combustion check. Also, the boiler system adjustment might be incorrect, so check that the parameters and the temperature setting are correct.
  • J
    Jason RaySep 4, 2025
    How to fix a gas smell coming from my Riello Water Heater?
    • T
      Theresa PriceSep 4, 2025
      If you notice a smell of gas from your Riello Water Heater, it's likely due to leaks in the gas supply circuit. Check the seal of the gaskets and the pressure test ports/taps for leaks.
  • D
    Daniel AlexanderSep 7, 2025
    What causes ignition delays with pulsating at the burner in Riello Water Heater?
    • A
      Amber VelasquezSep 7, 2025
      If your Riello Water Heater experiences ignition delays with pulsating at the burner, it could be due to incorrect burner gas pressure. Check the setting. Also, check the positioning and conditions of the ignition electrode.
  • M
    Mackenzie RiddleSep 9, 2025
    Why is there an odour of unburnt gas from my Riello Water Heater?
    • C
      caleb44Sep 9, 2025
      If you notice an odour of unburnt gas from your Riello Water Heater, it may be related to the flue gas circuit. Check the gasket seals, make sure there are no obstructions, and check the combustion quality.

Summary

General Information and Safety

General Safety Information

Provides essential safety guidelines for installation and operation.

Warnings and Precautions

Highlights critical warnings about potential hazards and misuse.

Product Description and Specifications

Installation Procedures

Commissioning and Startup

Boiler Startup Procedure

Step-by-step guide for initial boiler startup and protection measures.

Cascade Installation and Startup

Guidelines for installing and starting up multiple boilers in a cascade system.

Operation and Troubleshooting

Control Panel and Menu Navigation

Overview of the touchscreen controls and how to navigate the menu system.

Troubleshooting Common Faults

A comprehensive table of common faults and their remedies.

Appendices

Maintenance and Troubleshooting Resources

Includes maintenance schedules and detailed troubleshooting tables.

Riello Array AR 500 SE Specifications

General IconGeneral
BrandRiello
ModelArray AR 500 SE
CategoryWater Heater
LanguageEnglish

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