18
Common Issues
Problem Solution
Unable to connect
to WiFi
• WiFi disabled. Reset the WiFi and try again.
• Poor WiFi signal. Move the robot to an area with good WiFi reception.
• Abnormal WiFi connection. Reset the WiFi, download the latest mobile app and retry.
• Current device not supported. Find the supported models in the app.
• Unable to connect to WiFi. There may be an error with your router settings. Contact Roborock
Customer Service for help with troubleshooting.
Scheduled cleaning is not
working
• Battery low. Scheduled cleaning can only begin when the battery level is above 20%.
Is power always being drawn
when the robot is on the dock?
• The robot will draw power while it is docked to maintain battery performance, but the power
consumption is extremely low.
Does the robot need to be
charged for at least 16 hours for
the first three uses?
• No. Lithium-ion batteries have no memory effect. The robot can be used once fully charged.
Cleaning does not resume after
recharging
• Make sure that the robot is not in DND mode. DND mode will prevent auto top-up.
• If the robot is placed manually on the dock, it will not be able to continue cleanup.
The robot begins to miss certain
spots
• The wall sensor, cliff sensor, or carpet sensor may be dirty. Clean them with a soft, dry cloth.
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