17
Common Issues
Problem Solution
Unable to power on
• Battery low. Put the robot on the dock and charge it before use.
• Battery temperature too low or too high. Only use the robot within the range of 0-40°C (32-
104°F).
Unable to charge
• Dock not connected to power: Check that both ends of the power cable are properly connected.
• Poor contact: Clean the charging contacts of the dock and the robot.
• Confirm that the dock indicator is on.
Slow charging speed
• To maintain the battery life, the robot automatically reduces the charging speed when it is
charged in an environment at a high or low temperature.
• Charging contacts dirty. Clean them with a dry cloth.
Unable to return to dock
• Too many obstacles near the dock. Move it to an open area.
• Robot too far from the dock. Place it closer and retry.
Abnormal behavior
• Restart the robot.
Noise during cleaning
• The main brush, side brush, or main wheel may be jammed. Turn off the robot and clean them.
• The omni-directional wheel is jammed. Use a screwdriver to remove it for cleaning.
Poor cleaning performance and/
or leaking dust
• The dustbin is full and needs emptying.
• The filter is blocked and needs cleaning.
• The main brush is tangled up. Clean the main brush.
The robot cannot return to the
dock after spot cleaning or when
it has been moved manually
• After spot cleaning or a significant position change, the robot will re-generate the map. If the
dock is too far away, the robot may not be able to return for charging and must be placed on the
dock manually.
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