Roborock H7 - The Soft Roller Brush; Multi-Surface Brush often stops rotating. What should I do?

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3. Q: The Soft Roller Brush/ Multi-Surface Brush often

stops rotating. What should I do?

A: The Soft Roller Brush and Multi-Surface Brush have overcurrent and overheat

protection functions. When resistance is too high, it will stop running to prevent danger.

Please remove and clear entangled debris on both sides of the brush head to lower

rotation resistance to avoid overcurrent shutdown.

4. Q: It is difficult to push the Soft Roller Brush. What

should I do?

A: The Soft Roller Brush may suck tightly onto materials with poor ventilation. It is

recommended to use a lower power mode. The Soft Roller Brush may suck up soft and

slack fabric, which will affect performance. It is recommended to tighten the fabric or use

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Table of Contents2
Frequently Asked Questions7
Q: Is It Normal to Find Slight Scratches after Unpacking7
Q: Is It Normal to Have Several Vertical/Diagonal Lines or Cracks on the Side of the Transparent Dust bin7
Q: Is It Normal for the Bristles on the Floor Brush Roller to be Slightly Deformed8
Q: Is It Normal for the Brush and Machine to be Different Colors8
Q: What Does "MAX" on the Transparent Dust bin Mean8
Q: What Does the Circular Gray Rubber on the Bottom of the Dust bin Do8
Q: What Does the Red Object Inside the Dust bin Do8
Q: What Does the Gray Filter on Top of the Red Secondary Separator Do, and Can It be Washed9
Q: What Is the Cover that Can be Twisted and Removed from the Top of the Vacuum Cleaner, and Can It be Washed9
Q: What Does the Sliding Button on the Bottom of the Vacuum Cleaner Do9
Q: Is It Normal to Have Scratches on the Body of the Machine and Brush Head after Use9
Q: What Is the Weight of the Vacuum Cleaner9
Vacuum Cleaner H710
Q: Is the Roborock Handheld Cordless Vacuum Cleaner H7 Loud When Used10
Q: What Are the Rotation Speeds of the Soft Roller Brush and Multi-Surface Brush of the Roborock Handheld Cordless Vacuum Cleaner H710
Cordless Vacuum Cleaner H711
Q: Does the Roborock Handheld Cordless Vacuum Cleaner H7 Have Motor Overload Protection Mechanisms11
Q: What Kind of Battery Does the Roborock Handheld Cordless Vacuum Cleaner H711
Q: What Does the Main Switch on the Side of the Vacuum Cleaner Do11
Q: Can the Roborock Handheld Cordless Vacuum Cleaner H7 Run Continuously? When Active, will the Machine Run Continuously Even after Releasing the Trigger12
Q: Why Can't the Vacuum Cleaner be Stopped12
Q: What Does the Change Mode Button on the Rear of the Machine Do12
Q: Which Mode Should I Choose When Vacuuming12
Q: How Do You Change the Screen Language13
Q: How Do You Turn off the Vacuum Cleaner14
Q: Does the Roborock Handheld Cordless Vacuum Cleaner H7 Support Battery Replacement to Increase Run Time14
Q: Why Does the Estimated Run Time Value on the Roborock Handheld Cordless Vacuum Cleaner H7 Flicker14
H7 Different from Actual Run Time15
Q: Why Does the Run Time of the Roborock Handheld Cordless Vacuum Cleaner H7 Not Meet the Standard Value When Fully Charged15
Q: the Vacuum Cleaner Displays a Certain Amount Remaining Battery During Use, so Why Does It Display Low Battery Once It Stops Running15
Q: Does the Roborock Handheld Cordless Vacuum Cleaner H7 Need to be Charged for 12 Hours after the First Three Uses17
Q: Why Does the Roborock Handheld Cordless Vacuum Cleaner H7 Take Longer to Charge in Summer17
Q: Does the Roborock Handheld Cordless Vacuum Cleaner H7 Have a Car Charger17
Q: Can I Store the Roborock Handheld Cordless Vacuum Cleaner H7 in a Car Trunk17
Q: How Do I Turn off the Screen When Charging17
Q: How Do I Turn on the Screen When Charging18
Q: Does Continually Connecting the Machine to the Charger or Charging Stand Damage the Battery18
Q: Why Is the Battery Not Full Even after Charging for a Long Time18
Q: How Should I Store the Vacuum Cleaner if I Do Not Plan to Use It for a Long Time18
Q: Can I Vacuum Items such as Liquids, Coke, Peanut Butter, or Porridge18
Q: What Should I Do if I Accidentally Vacuum Water or Liquid19
Q: the Vacuum Cleaner Is Sucking in and Expelling Air and Twitching. What Is Happening19
Q: Can the Floor Brush Head be Used on Short Pile Carpets19
Q: Why Are There Two Rows of Holes on the Sides of the Crevice Tool19
Q: What Can I Clean with the Dusting Brush20
Q: What Can I Clean with the Soft Roller Brush20
Q: What Can I Clean with the Floor Brush20
Q: What Can I Clean with the Multi-Surface Brush20
Q: What Is the Use of the Soft Tube20
Q: Why Does the Multi-Surface Brush Stop Rotating Automatically21
Q: Is It Normal for the Multi-Surface Brush to be Noisy When in Use21
Surface Brush21
Q: Why Isn't Carpet Pressurization Activated on Carpets21
Q: Why Is Carpet Pressurization Activated on Hard Floors22
Q: Why Can't Debris in Corners be Cleared When Using the Multi-Surface Brush to Vacuum Debris such as Garbage and Seed Shells22
Q: When Using the Soft Roller Brush to Vacuum Quilts to Remove Mites, the Sheets Are Sucked in and Difficult to Move. What Should I Do22
Q: Is It Normal for Bristles of the Dusting Brush to Deform22
Q: What Does the Long Strip at the Bottom of the Soft Roller Brush Do23
Q: How Can I Turn the Brush Head When Using Multi-Surface Brush23
Q: What Does the Black Rubber at the Entrance of the Suction Port Do24
Q: What Do the Two Small Circular Holes at the Inlet of the Vacuum Cleaner Do24
Q: Why Is It Difficult to Open and Close the Dust bin24
Q: the Air from the Air Outlet Sometimes Blows in My Direction. Is the Air Clean24
Q: Why Is It Difficult to Remove the Vacuum Cleaner from the Charging Dock24
Q: How to Use the Magnetic Charging Station25
Q:how to Use the Child Lock25
Troubleshooting Related25
Q: the Vacuum Cleaner Shuts down after Sucking in and Expelling Air a few Times. What Should I Do25
Q: the Soft Roller Brush/ Multi-Surface Brush Does Not Work. What Should I Do25
Q: It Is Difficult to Push the Soft Roller Brush. What Should I Do26
Q: the Vacuum Cleaner Is Not Working. What Should I Do27
Q: Suction Power Is Weak. What Should I Do27
Q: the Vacuum Cleaner Has Become Noisier. What Should I Do27
Q: the Soft Roller Brush/ Multi-Surface Brush Has Become Noisier. What Should I Do27
Q: the Vacuum Cleaner Is Unable to Charge. What Should I Do27
Q: the Charging Stand Cannot Charge the Machine. What Should I Do28
Q: the Screen Doesn't Turn on When the Charger Is Connected. What Should I Do28
Routine Maintenance Related29
Q: How Often Does the Roborock Handheld Cordless Vacuum Cleaner H7 Have to be Maintained29
Q: Can I Use Detergent or Disinfectant During Routine Maintenance and Cleaning29
Q: Can I Use a Dishwasher to Clean the Dust Bin, Brush Heads, Rollers, and Filters29
Q: How Do I Clean the Soft Roller Brush When It Is Tangled with Hair29
Q: How Do I Clean the Dust bin When It Is Tangled with Hair29
Q: Can I Wash the Crevice Tool, Dusting Brush, Multi-Surface Brush, and Soft Roller Brush Directly with Water30
Q: Which Parts of the Cordless Stick Vacuum Can be Washed and Which Parts Cannot be Washed30
Q: How Do I Clean Dust on the Body and in Gaps of the Cordless Stick Vacuum? Does It Come with a Beak-Like Cleaning Tool30
Q: the Multi-Surface Brush Stops Rotating When the Vacuum Cleaner Is Stopped and then Restarted, but Nothing Is Entangled in It. What Should I Do30
Q: the Vacuum Cleaner Vibrates Slightly When First Switched On, but It Doesn't Start Properly. after Several Attempts, a Blockage Error Is Displayed. What Should I Do31
Q: the Screen Displays an Unfamiliar Interface Which Cannot be Exited Even by Pressing the Trigger. What Should I Do31

Roborock H7 - The Soft Roller Brush; Multi-Surface Brush often stops rotating. What should I do?

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