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RMA NOTICE
RMA NOTICE RETURN MATERIAL AUTHORIZATION
Please read the following UFM policy information carefully. By following the guidelines outlined
below you will assist in providing a timely evaluation and response regarding the status of your
flow meter. UFM evaluates all AUTHORIZED RETURNED MATERIALS in a timely manner and will
promptly provide notification regarding the status of the related materials and/or a written
quotation indicating the total charges and description of the necessary repairs.
1 All returns must have a RMA form completed by the customer.
2 Any meter returned that was previously in service must have the OSHA requirements completed and
a MSDS included where applicable.
3 An RMA number will only be issued when UFM has received a copy of the completed RMA form and
any applicable MSDS.
4 A "Return Goods" shipping label (located in the back of the Instruction Manual) must be used for
returning materials to UFM.
5 Returned goods must be shipped prepaid or they will be rejected.
REPAIRABLE MATERIAL
Written or verbal authorization to proceed with the repair under an assigned Purchase Order, must be
received within 30 days of repair quotation. If the unit(s) are repaired, the $90.00 evaluation charge will be
applied to the quoted repair costs. If no repairs are authorized within this 30 day period, the customer will
be billed $90.00 plus shipping charges and the materials will be returned to the customer.
NON-REPAIRABLE MATERIAL
If materials are found not repairable, a written notice that the material is not repairable will be provided to
the customer by UFM. If no disposition to scrap or return the material is received from the customer within
30 days, unrepairable material will be scrapped and the customer will be billed the $90.00 evaluation
charge. If a UFM replacement unit is purchased within 30 days of non-repairable condition notice, the
$90.00 evaluation fee will be waived. The return of non-repairable materials may be ordered by customer
Purchase Order providing for shipping and handling charges.
RETURN FOR RESTOCK All goods returned for restock adjustment must be:
A. New and unused.
B. Returned to the factory within ONE YEAR of date of original shipment.
C. Returned through the distributor where the goods were originally purchased. This material will also be
subject to an evaluation charge of $90.00.
The customer will be advised of the restocking adjustment for all restockable goods. Upon acceptance of
the restocking adjustment, by the customer, the $90.00 evaluation fee will be waived and a credit issued
by UFM. The customer will be advised of any non-restockable goods and will be charged the $90.00
evaluation fee plus any shipping charges if returned to the customer.
If no disposition is received by UFM within 30 days, the goods will be scrapped and the $90.00 evaluation
fee will be billed.
WARRANTY RETURNS
Warranty returns must be shipped prepaid to UFM. UFM will review the goods and advise the customer
of the evaluation and validity of the warranty claim. Valid warranty claims will be repaired or replaced at
no charge. No evaluation fee will be charged for repairs made under warranty. Return shipping costs will
be prepaid by UFM. Should UFM determine the returned material is not defective under the provisions of
UFM's standard warranty; the customer will be advised of needed repairs and associated costs. All
materials returned for warranty repair that are determined to not have a valid warranty claim will be
subject to the "Repairable Material" policy outlined above.
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