Rocstor Rocpro 850 - Troubleshooting for PC Windows Based Computers

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33ROCSTOR‐ROCPRO850usermanual
TroubleshootingforPCWINDOWSbasedcomputers
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Problem:Thecomputerdoesnotappeartorecognizethedrive.
Solutions:
• Awindowshouldappear,notifyingyouthatadeviceisconnectedand/ortheRocproHD
iconshouldappearonthe“MyComputer”folder.
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• Yourcomputer’sMinimumrequirementsmaynotmeettheminimumsystem
requirementsasindicatedinthisManual.Page7
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• Confirmthattheoutletisprovidingthecorrectvoltageandtheelectricalpowercordis
securelyattachedtoboththeoutletandtheRocprodrive.Poororlooseconnectionscan
resultinlossofpowerandpossibledamagetothedrive.EnsurethattheON/OFFswitchis
turnedtotheONposition.
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• IftheRocprodriveisconnectedtoanoutletviaanUndisruptedPowerSupply(battery
Backup)orasurgeprotector,besurethattheyprovidethecorrectvoltageandtheyareall
switched“ON”andreceivingelectricity.
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• PleasereviewtheManual’sinstallationprocedureinreferencetoFormatting,Operating
SystemsandInterfacesyouareusingtoensuretheywereproperlyfollowed.
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• Pleasecheckthecableconnectionsasthecablesmustbeproperlyandsecurelyattachedto
thecomputerandharddrive.Ensurethatthereisafirmconnection.Itissuggestedthat
thecablesbedetachedandreattached,andthatthecomputerbeshutofffor20seconds
andthenrestarted.
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• Ifaconflictwithdriversorextensionsexists,contactRocstorforassistance;emailtech
supportatsupport@rocstor.comorcalltechnicalsupportdepartmentat888.877.7716.
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Problem:TheFireWireportswould notmount(work)withWindows2000
Solution:
• YoumayrequireinstallingWindows2000Servicepack4.YoumaydownloadtheService
Pack4updateforfreefromtheMicrosoftwebsite.
http://www.microsoft.com/Downloads/details.aspx?familyid=1001AAF1‐749F‐49F4‐8010‐
297BD6CA33A0&displaylang=en
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Problem:TheRocprodriveisnotworkingfastenough
Solution:
• Youmayhavetoomanydevicesconnectedtoyourcomputer(inparticularincaseof
Laptops.)Disconnectsomedevicesandobserveifthereisanimprovementinperformance.
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