Rocstor Rocpro 850 - ; Troubleshooting; Troubleshooting for Macintosh Computers


31ROCSTOR‐ROCPRO850usermanual
Troubleshooting

Rocstordatastorageproductsaresubjectedtoseveralqualitycontroltestsbeforeleavingour
factory.However,fromtimetotime,theproductmaynotworkaftershipmentorwould
experienceintermittentproblemsundercertaincriteriaand/orsituations.Shouldyou
experienceaproblemwithyourRocproHD,pleasereviewtheManualandreadthepossible
solutionsthatfityourproblem.(TheUserManualisupdatedregularlysochecktheRocstor
websiteforanupdatedManual).PleasecontactRocstortechnicalsupportlistedundercontact
informationattheendofthisManual.

TroubleshootingforMACINTOSHcomputers

Problem:Thecomputerdoesnotrecognizethedrive
Solutions:
• IstheRocprogreenlightONandisthecableconnectedfromtheHDdevicetothe
computer.RocproHDiconshouldappearonthedesktop.Continuetoreviewthisguideto
findthesolution.

• Yourcomputer’sMinimumrequirementsmaynotmeettheminimumsystemrequirements
asindicatedinthisManual.Page7

• Confirmthattheoutletisprovidingthecorrectvoltageandtheelectricalpowercordis
securelyattachedtoboththeoutletandtheRocprodrive.Poororlooseconnectionscan
resultinlossofpowerandpossibledamagetothedrive.EnsurethattheON/OFFswitchis
turnedtotheONposition.

• IftheRocprodriveisconnectedtoanoutletviaanUndisruptedPowerSupply(battery
Backup)orasurgeprotector,besurethattheyprovidethecorrectvoltageandtheyareall
switched“ON”andreceivingelectricity.

• PleasereviewthisManual’sinstallationprocedurefortheoperatingsystemandinterface
youareusing.

• ReadtheManual’sinstallationproceduretoensureitwasproperlyfollowed.

• Pleasecheckthecableconnectionsasthecablesmustbeproperlyandsecurelyattached
tothecomputerandharddrive.Ensurethatthereisafirmconnection.Itissuggested
thatthecablesbedetachedandreattached,andthatthecomputerbeshutofffor20
secondsandthenrestarted.

• EnsurethattheRocprodrivehasbeenproperlyreformattedbyreviewingtheUserManual.

• Haveyoucheckedtoconfirmthatthecomputer’soperatingsystemworkswiththefile
system?
