o Make sure all devices connected to your Roku player support audio over HDMI. For
example, many overhead projectors do not have speakers.
Why am I unable to mute the music with my Roku Enhanced Remote?
When the music cannot be muted, the on-screen menu prompts you to enter the brand of
your TV and try setup again. If you still are unable to get your Roku Enhanced Remote
programmed with this method, take note of the following:
o Limit the number of devices connected between your Roku player and the TV. Removing
a device, even if done temporarily, may confirm that the device is causing the behavior.
You may even be able to setup your Roku Enhanced Remote with the device removed,
and have it continue to work after reconnecting the device.
o Certain television brands such as Bang & Olufsen may not be supported.
Why is my Roku Enhanced Remote able to control the volume or power for my TV,
but not both?
With manufacturers producing various models, most TV brands have a number of remote
codes. During the remote setup, your Roku player will attempt to narrow this list of
possible codes on your specific TV brand and program the Enhanced remote to the
correct code. It is possible that the code programmed into your Roku Enhanced Remote
when you heard the music stop only contains commands to control either volume or
power, but not both. Using a different code for the TV brand may work to control both
volume and power.
To have your Roku player try additional remote codes, restart the setup process for your
Roku Enhanced Remote as described above and alter the steps as follows:
4. When you first hear the music stop and are asked “Did the music stop playing?”, do not answer
the question. Instead, turn the volume back up with your TV remote until the music is audible again.
5. Answer the question with No, and your Roku player will move on to try the next remote
code.
6. The next time you hear the music stop, answer the question with Yes, and your Roku
Enhanced Remote will be programmed with the new code.
7. In rare cases, you may need to repeat this process to find a code that controls both
volume and power.
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