Roku 3800 - Connected to a Wall Power Outlet; Connected to the USB Port on the TV

Connected to a wall power outlet
If your Roku player or Roku Streaming Stick is connected to a power outlet:
1. Use the included power adapter
o Only use the power adapter included in the box with your Roku player.
o Using a different power adapter, even one used with another Roku player, may be the
reason that your Roku player will not power on.
2. Securely attach the power adapter
o Remove and reattach the power adapter making sure it is securely and firmly connected
to the Roku player and the wall power outlet.
3. Try a different power outlet
o Try connecting the power adapter to a different power outlet.
o Alternatively, you can try testing another electronic device you know works in the same
power outlet.
o If your Roku player is connected to a power strip, unplug it and connect the power
adapter directly to a wall power outlet.
4. Check the light
o In the rare case that the light on your Roku player may not be functional, learn what to
check if you cannot see the video from your Roku player on the TV.
5. Try the USB port on your TV
o If your Roku player or Roku Streaming Stick supports USB power, then try connecting it
to the USB port on your TV using the power adapter that came with your device.
If your Roku player still does not power on, then the problem may be with the power supply. If
your Roku player is under warranty, contact Roku Customer Support to return your player and
power adapter and get a replacement.
If the warranty has expired, a new power adapter can be purchased from the Roku accessories
store.
Connected to the USB port on the TV
If you have a Roku player or Roku Streaming Stick connected to the USB port on your TV:
1. Only use the USB cable that came with your Roku player
o Do not use any USB cable other than what was included in the box with your Roku
player. This includes using the USB cable that came with another Roku player.
2. Securely attach the USB cable
o Remove and reattach the USB cable making sure it is securely and firmly connected to
the TV and the power connector on your Roku streaming player.
3. Try a different USB port
o Some USB ports have different power characteristics. If your TV has more than one USB
port, try connecting your Roku player or Roku Streaming Stick to a different USB port.
o If a USB port has insufficient power, your Roku player may power on only to display a
low-power warning.
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