50 • Service Information SFC-6901 User Guide (v1.0)
Should you find that this SFC-6901 has failed after your warranty period has expired, we will repair
your defective product should suitable replacement components be available. You, the owner, will
bear any labor and/or part costs incurred in the repair or refurbishment of said equipment beyond
the FIVE (5) year warranty period.
In no event shall Ross Video Limited be liable for direct, indirect, special, incidental, or
consequential damages (including loss of profits) incurred by the use of this product. Implied
warranties are expressly limited to the duration of this warranty.
This SFC-6901 User Manual provides all pertinent information for the safe installation and
operation of your openGear Product. Ross Video policy dictates that all repairs to the SFC-6901 are
to be conducted only by an authorized Ross Video Limited factory representative. Therefore, any
unauthorized attempt to repair this product, by anyone other than an authorized Ross Video
Limited factory representative, will automatically void the warranty. Please contact Ross Video
Technical Support for more information.
In Case of Problems
Should any problem arise with your SFC-6901, please contact the Ross Video Technical Support
Department. (Contact information is supplied at the end of this publication.)
A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping
instructions, should you wish our factory to repair your SFC-6901. If required, a temporary
replacement frame will be made available at a nominal charge. Any shipping costs incurred will be
the responsibility of you, the customer. All products shipped to you from Ross Video Limited will be
shipped collect.
The Ross Video Technical Support Department will continue to provide advice on any product
manufactured by Ross Video Limited, beyond the warranty period without charge, for the life of the
equipment.
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