SFC-6901 User Guide (v1.0) Service Information • 49
Service Information
Troubleshooting Checklist
Routine maintenance to this openGear product is not required. In the event of problems with your
SFC-6901, the following basic troubleshooting checklist may help identify the source of the
problem. If the frame still does not appear to be working properly after checking all possible causes,
please contact your openGear products distributor, or the Technical Support department at the
numbers listed in “Contacting Technical Support”.
1. Visual Review — Performing a quick visual check may reveal many problems, such as
connectors not properly seated or loose cables. Check the card, the frame, and any associated
peripheral equipment for signs of trouble.
2. Card Check — Verify that the main card is seated correctly in its frame slot and is fully mated to
its rear module.
3. Power Check — Verify the power indicator LED on the distribution frame front panel for the
presence of power. If the power LED is not illuminated, verify that the power cable is connected
to a power source and that power is available at the power main. Confirm that the power
supplies are fully seated in their slots. If the power LED is still not illuminated, replace the power
supply with one that is verified to work.
4. Input Signal Status — Verify that source equipment is operating correctly and that a valid
signal is being supplied.
5. Output Signal Path — Verify that destination equipment is operating correctly and receiving a
valid signal.
6. Unit Exchange — Exchanging a suspect unit with a unit that is known to be working correctly is
an efficient method for localizing problems to individual units.
Bootload Button
In the unlikely event of a complete card failure, you may be instructed by a Ross Technical Support
specialist to perform a complete software reload on the SFC-6901.
To reload the software on a SFC-6901
1. Eject the card from the frame.
2. Press and hold the Bootload button, while re-inserting the card into the frame.
3. Release the button.
• The OK/ERROR LED flashes green while the card is waiting for a new software load.
• If a new software load is not sent to the card within 60 seconds, the card will attempt to
re-start with its last operational software load.
• Software loads can be sent to the SFC-6901 via the connection on the rear of the frame.
Warranty and Repair Policy
The SFC-6901 is warranted to be free of any defect with respect to performance, quality, reliability,
and workmanship for a period of FIVE (5) years from the date of shipment from our factory. In the
event that your SFC-6901 proves to be defective in any way during this warranty period, Ross Video
Limited reserves the right to repair or replace this piece of equipment with a unit of equal or
superior performance characteristics.
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