RTI RP-6 - Shipment of RP-6 for Service

RP-6 Remote Control Processor
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If you are calling about a software or programming question or problem, please be
at you computer when you place your call. This will considerably speed up the
troubleshooting process.
For technical support or assistance with your RP-6, software, or accessories, contact
RTI at:
(952) 253-3137
support@rticorp.com
www.rticorp.com/support
For questions regarding service or repair of your RP-6, contact RTI at:
(952) 253-3136
service@rticorp.com
www.rticorp.com/service
Please do not return products to RTI without return authorization.
SHIPMENT OF RP-6 FOR SERVICE
RTI will pay all labor and material expenses for all repairs covered by this product’s
warranty. If necessary repairs are not covered by warranty, or if a unit is examined
which is not in need of repair, you may be charged for the repairs or examination.
If it is necessary to ship the RP-6 Remote Control Processor for service:
♦ Please pack it securely (we suggest that it be insured).
♦ Do not include accessories such as power cords or manuals unless
instructed to do so.
You must pay any shipping charges incurred in getting your RP-6 Remote Control
Processor to RTI. RTI will pay reasonable return shipping charges via a carrier of our
choice to any destination within the United States if the repairs are covered under
warranty.
A copy of the original dated sales receipt must be provided whenever warranty
service is required. You will need this receipt to establish the date of purchase.